Honelyn Dela Sierra

• Diagnosed and resolved technical issues for TCL products through phone, chat, and email.
• Provided troubleshooting assistance to guide customers during firmware updates.
• Utilised CRM tools to track and escalate customer issues efficiently.
• Collaborated with internal teams to identify recurring issues and enhance product quality.
• Increased customer satisfaction by resolving issues.

• Managed customer accounts, ensuring timely invoicing and payment collection.
• Monitored accounts receivable aging reports and pursued overdue payments.
• Collaborated with Sales, Customer Success, and Finance teams to address billing discrepancies.
• Performed account reconciliations, maintaining compliance with internal policies and tax regulations.
• Prepared and analyzed financial reports to monitor outstanding balances.

Resolved customer inquiries regarding credit reports and fraud alerts, delivering high-quality support.

• Handled escalated complaints, offering effective solutions for complex issues.
• Ensured compliance with privacy regulations, maintaining data accuracy in adherence to FCRA and GDPR.
• Generated and analysed customer service reports to identify trends and enhance processes.
• Increased customer satisfaction by resolving issues.

• Handled customer inquiries, order processing, and returns via phone, email, and chat.
• Resolved product issues while providing timely delivery updates.
• Maintained accurate customer records and generated service metrics reports.
• Managed customer complaints to enhance satisfaction levels.
• Established rapport with customers through professional and friendly interactions.