Honey Grace Pena

• Insurance Empanelment & Compliance: Established and nurtured relationships with leading UAE insurance providers, successfully securing empanelment for healthcare facilities. Managed the entire insurance approval process, ensuring regulatory compliance and fostering strong collaborations with insurers.
• Supplier Relationship Management: Built long-term partnerships with top medical suppliers across the UAE and MENA region. Negotiated favorable terms, ensured timely delivery of high-quality products, and explored opportunities to enhance supplier relations for mutual benefit.
• Negotiation Specialist: Expert in negotiating with insurance providers and suppliers, consistently achieving terms that align with business goals. Managed complex contracts to secure beneficial outcomes and maintain strong professional relationships.
• Healthcare Administration & Operations: Comprehensive knowledge of healthcare processes, including claims management, regulatory compliance, and operational coordination. Proven ability to optimize workflows and reduce operational costs.
• Client & Stakeholder Management: Skilled at maintaining clear communication and alignment with internal and external stakeholders. Capable of managing relationships to ensure smooth collaboration and achievement of organizational objectives.
• Strategic Planning & Problem-Solving: Experienced in creating strategies that improve efficiency, reduce costs, and enhance service quality. Effectively resolves challenges in areas like insurance and supplier management through practical solutions.
• HR Administration & Management: Managed communication flow, maintained accurate personnel records, prepared payroll, and facilitated onboarding processes. Supported recruitment, developed HR resources, and monitored KPIs to improve staff retention.
• Government Compliance & Liaison: Provided critical support for trade license renewals, visas, medical insurance, and other regulatory requirements. Proficient in liaising with government agencies such as Dubai Municipality and RTA to ensure compliance.
• Fleet & Asset Management: Oversaw fleet operations and tenancy contracts to ensure compliance and operational efficiency. Managed renewals, NOCs, and other essential documentation.
• Employee Relations & Support: Facilitated interdepartmental communication and addressed HR inquiries related to leave, compensation, and certifications. Supported employee verification processes for loans and other personal needs.
• Expert in Administration & Coordination: Extensive experience in streamlining processes across departments, focusing on regulatory compliance and effective communication to achieve organizational goals.

Position Summary:

· Served as a key point of contact at the front desk, ensuring a welcoming and professional environment for visitors and clients. Combined receptionist duties with document control responsibilities, managing critical administrative tasks, maintaining organized records, and supporting operational, HR, and financial workflows. Played an integral role in ensuring compliance, accuracy, and timely communication across various departments.

Key Responsibilities:

1. Front Desk Management:

• Greeted visitors and clients with professionalism and warmth, providing accurate information and assistance as needed.
• Managed incoming calls, routed inquiries to appropriate departments, and ensured all communication was handled promptly and efficiently.

2. Administrative Support:

• Maintained a well-organized front desk by managing schedules, appointments, and reservations.
• Handled correspondence, such as emails, letters, and reports, ensuring timely distribution and response.

3. HR Recruitment Support:

• Scheduled interviews and coordinated with candidates, hiring managers, and interview panels to ensure smooth recruitment processes.
• Prepared necessary documentation for interviews, including application forms, evaluation sheets, and scheduling updates.
• Assisted in onboarding new employees by organizing orientation schedules and collecting required documents.

4. Legal Compliance Assistance:

• Supported compliance with legal and regulatory requirements by maintaining accurate employee records and ensuring timely submission of required documentation.
• Verified visa, residency, and employment documentation for new hires and existing staff, coordinating with government entities as needed.
• Collaborated with the HR team to ensure adherence to labor laws and company policies.

5. Record Keeping:

• Managed filing systems, both physical and digital, ensuring confidentiality and easy retrieval of documents.
• Monitored and updated staff records, including contact details, attendance, and departmental directories.

6. Customer Service Excellence:

• Addressed client and visitor concerns effectively, fostering positive relationships and ensuring satisfaction.
• Acted as a liaison between departments and external clients, facilitating clear communication.

7. Office Operations Support:

• Monitored office supplies and coordinated with suppliers to ensure smooth operations.
• Assisted in organizing meetings, conferences, and team events, ensuring proper setup and coordination.

8. Compliance Awareness:

• Followed company policies and procedures, ensuring a safe and compliant office environment.
• Supported management in maintaining compliance with operational guidelines and internal policies.

• Served as the first point of contact for clients, managing calls, emails, and property inquiries while maintaining a professional and welcoming environment
• Coordinated property viewings, client meetings, and schedules for real estate brokers
• Prepared and managed tenancy contracts, agent agreements, and other legal documents required by the Dubai Land Department
• Supported sales and rental transactions, conducting property valuations and facilitating successful client negotiations
• Managed property-related tasks, including DEWA accounts, Ejari registrations, and compliance with regulatory requirements
• Assisted landlords and tenants with contract revisions, property handovers, and maintenance coordination