Hoor Ajani
Fujairah
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
- Committed to maintaining professional relationships to increase profitability and drive business results.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
SellAnyCar.com
03.2024 - Current
- Customer Support
- Order Processing
- Issue Resolution
- Documentation and Records
- Sales Assistance
- Quality Assurance
- Feedback Collection
- Team Collaboration
Sales and Marketing Executive
Eye Fashion
04.2023 - 02.2024
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify customer needs and preferences.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed production of leaflets, posters and newsletters.
- Managed sales promotions and marketing strategies on major social media sites.
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
Education
Undergraduate - Cybersecurity
IBTE
Dubai Academic CityHigh School Diploma - Business Studies
Royal Private English High School
Fujairah, UAE02.2024
Skills
- Data Entry
- Complaint Handling
- Customer Focus
- Call center experience
- Customer Support
- Documentation And Reporting
- Payment Processing
- Records Maintenance
- Service Recommendations
- Call Center Operations
Languages
Arabic
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Officer
SellAnyCar.com
03.2024 - Current
Sales and Marketing Executive
Eye Fashion
04.2023 - 02.2024
Undergraduate - Cybersecurity
IBTE
High School Diploma - Business Studies
Royal Private English High School
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