Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hoor Ajani

Fujairah

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
  • Committed to maintaining professional relationships to increase profitability and drive business results.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

1
1
year of professional experience

Work History

Customer Service Officer

SellAnyCar.com
03.2024 - Current
  • Customer Support
  • Order Processing
  • Issue Resolution
  • Documentation and Records
  • Sales Assistance
  • Quality Assurance
  • Feedback Collection
  • Team Collaboration

Sales and Marketing Executive

Eye Fashion
04.2023 - 02.2024
  • Analyzed sales and marketing data for improved strategies.
  • Conducted market research to identify customer needs and preferences.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Managed production of leaflets, posters and newsletters.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
  • Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.

Education

Undergraduate - Cybersecurity

IBTE
Dubai Academic City

High School Diploma - Business Studies

Royal Private English High School
Fujairah, UAE
02.2024

Skills

  • Data Entry
  • Complaint Handling
  • Customer Focus
  • Call center experience
  • Customer Support
  • Documentation And Reporting
  • Payment Processing
  • Records Maintenance
  • Service Recommendations
  • Call Center Operations

Languages

Arabic
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Customer Service Officer

SellAnyCar.com
03.2024 - Current

Sales and Marketing Executive

Eye Fashion
04.2023 - 02.2024

Undergraduate - Cybersecurity

IBTE

High School Diploma - Business Studies

Royal Private English High School

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