Horeya Khidr
Dubai,DU
Overview
10
10
years of professional experience
Work History
Cabin Crew
Flydubai
03.2023 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Line Trainer
Wizzair
08.2020 - 02.2023
- Providing constructive feedback and coaching to cabin crew members to address any performance issues and promote continuous improvement.
- Serving as a point of contact between cabin crew members and management, relaying important information, updates, and feedback as necessary.
- Monitoring compliance with regulatory requirements, company policies, and standard operating procedures to ensure a safe and efficient operation.
- Staying updated on industry best practices, regulatory changes, and new technologies to enhance the effectiveness of cabin crew operations.
- Conducting training and check flights For new joiners to provide them with practical experience and insight into our operations, as well as annual check flights for junior and senior cabin crew members.
- In charge of the performance of all the cabin crew members.
- Ensuring that the best levels of safety and comfort are met during a flight.
- Practicing a good CRM between the cabin and cockpit crew on all phases of the flight.
- Leading and supervising the team in order to deliver the best customer experience on each flight.
- Completing and submitting all required forms and paperwork after each flight.
Cabin Crew - FA
Etihad Airways
12.2016 - 06.2020
- Greeting passengers as they board and exit the plane.
- Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.
- Demonstrating emergency equipment and safety procedures.
- Administering first aid.
Cabin Crew
Saudi Airlines
04.2014 - 10.2016
- Delivering the best customer service experience in First, Business, and Economy class, depend on my seniority among the rest of the crew members on each flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Education
Master of Science - Psychology
University of Sunderland
UK08.2024
Skills
- Communication
- Team Work
- Leadership
- Assertiveness
- Reliability and punctuality
- Cultural Sensitivity
Languages
Arabic
English
Personal Information
- Date of Birth: 09/14/1991
- Nationality: Egyptian
- Marital Status: Single
- Visa Status: Employment Visa
Timeline
Cabin Crew
Flydubai
03.2023 - Current
Line Trainer
Wizzair
08.2020 - 02.2023
Cabin Crew - FA
Etihad Airways
12.2016 - 06.2020
Cabin Crew
Saudi Airlines
04.2014 - 10.2016
Master of Science - Psychology
University of Sunderland
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