Hosam Hno

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Recommended complementary purchases to customers, increasing revenue.

The Grand Bazaar in Istanbul is one of the largest and oldest covered markets in the world, with 61 covered streets and over 4,000 shops our shop name Şah Sultan.

• Monitored customers for signs of security concerns and escalated issues to management.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Answered customers' questions regarding products, prices, and availability.
• Managed friendly and professional customer interactions.
• Set up new accounts, established customer credit and set up payment methods.
• Used CRM software to maintain detailed contact logs and account records.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Built relationships with customers and community to promote long term business growth.
• Attended monthly sales meetings and quarterly sales trainings.
• Informed customers of promotions to increase sales productivity and volume.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers and helped with product questions, selections, and purchases.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Developed professional relationships with customers to increase loyalty, retention and rapport.

The Turkish clothing brand Koton has become one of the leading fashion brands in Turkey providing latest trends, designs, fabrics, and accessories to its customers, especially to young urban professionals, who look for the very fashion trends. The Koton collection includes dresses, bags, shoes and a great selection of trendy accessories.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Processed customer returns to manage smooth refunds and exchanges following store procedures.
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Built customer loyalty and retention by delivering excellent shopping experiences.