IRENE MWIKALI
Summary
Quality Control Specialist
Overview
6
6
years of professional experience
Work history
COMMIS CHEF
EMIRATES FLIGHT CATERING
Dubai
Quality Control Specialist
EMIRATES FLIGHT CATERING
Dubai
11.2022 - Current
- Ensure quality control of cooked components before assembling and also check the finished products meet the expected quality
- Trained and mentored new quality assurance specialists on quality assurance processes and procedures
- Reviewed existing procedures for accuracy and completeness; developed new procedures when needed
- Identified quality problems and recommended solutions
- Updated quality assurance records to reflect inspection results and corrective action reports
- Identified potential areas for improvement within existing processes or workflows
- Developed Quality Assurance Plans based on industry standards for customer projects and products
- Inspected returned materials for damage or defects prior to re-issuing them back into stock
- Developed and implemented quality control procedures to ensure product compliance with customer requirements
- Maintained detailed records of all inspection activities including test results, corrective actions taken, and final disposition of parts or assemblies
- Analyzed and monitored production processes for potential issues, identifying areas of improvement and recommending corrective action when necessary
- Maintained up-to-date knowledge of QA trends and technologies through continuous professional development activities
- Maintained QA dashboard to drive integrity of data
- Enforced quality assurance standards and best practices throughout the production process
- Assisted in defining, refining, and implementing SOPs and internal audit programs.
Receptionist Clerk
HONEY AND DOUGH KENYA
03.2022 - 11.2022
- Maintained immaculately clean and tidy working areas in line with food hygiene legislation
- Controlled and minimized food waste
- Prepared and presented innovative dishes of exceptional quality and uniformity
- Followed precise recipe cards and food preparation procedures
- Accurately measured dish ingredients to support precise portioning
- Consistently ensured excellent food quality standards for outstanding customer satisfaction
- Cooked and presented dishes in line with standardized recipes.
Customer Service Agent
KENYA MEAT COMMISSION
03.2018 - 01.2022
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Answered and helped resolve enquiries from clients, vendors and general public
- Kept reception area clean and neat to give visitors a positive impression of the company
- Supported sales and marketing teams, including lead and campaign list building
- Provided clerical support to company employees, including copying, faxing and file management
- Updated Salesforce records to improve data quality
- Supported fire evacuations with clear communication and rigorous attendance checks.
Education
CERTIFICATE IN COMPUTER -
APTECH COMPUTER EDUCATION INSTITUTE
DIPLOMA in BUSINESS ADMINISTRATION - undefined
KENYA UTALII COLLEGE
Skills
- Computer Skills
- Team Building
- Creativity
- Adaptability
- Leadership
- Active Listening
- Customer Service
- Team Player
- Positive Attitude
- Critical Thinking
- Flexible Schedule
Custom
Employee of the month
Timeline
Quality Control Specialist
EMIRATES FLIGHT CATERING
11.2022 - Current
Receptionist Clerk
HONEY AND DOUGH KENYA
03.2022 - 11.2022
Customer Service Agent
KENYA MEAT COMMISSION
03.2018 - 01.2022
COMMIS CHEF
EMIRATES FLIGHT CATERING
CERTIFICATE IN COMPUTER -
APTECH COMPUTER EDUCATION INSTITUTE
DIPLOMA in BUSINESS ADMINISTRATION - undefined
KENYA UTALII COLLEGE
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