Hossam Ali Hassan

• Manage the processing of procurement operations activity (accounts payable, accounts receivable,
• Operational procurement, resource management, helpdesk and transactional buying) & the full
• Implement, promote & enhance R2P/P2P (Request to pay/Procure to pay) processes for the bank and other Group companies within MENAT Region
• To provide subject matter expertise and guidance to the territory teams on best practices and procedures, as well being an agent for change to ensure consistent implementation / application of
• Group Procurement strategy and Target Operating Model to ensure all items are processed in a compliant manner and in accordance with bank policy and the relevant local regulatory requirements, and that appropriate accounting entries are made
• Contribute & support the achievement of savings targets
• Set & Monitor the standard procedures & KPIs for the function
• Plan the Function’s budget & monitor performance against plan through the year
• Responsible for managing and motivating a team of immediate reporting lines and the support of third party staff members across the region in order to deliver a compliant, efficient, cost effective, timely, high quality service, whilst mitigating the risks from duplicate, fraudulent or incorrect payments, and avoiding operational losses
• Drive timely and effective operational service delivery (invoice processing, T&E processing, operational procurement, resource management, transactional sourcing) to ensure that correct accounting entries are passed feeding to the relevant General Ledgers / cost centers
• Preventing inappropriate / invalid payments being made resulting in potential operational losses
• Driving increased productivity and reduced operational costs through implementation of standardized processes across the countries of Middle East Region
• Ensure the implementation, maintenance and communication of accurate standardized management information
• Provide effective management direction to foster effective selection, development and reward of subordinates
• Accountable for issues relating to Business Continuity, Records Retention Management, Information
• Security, Operational Losses & Near Misses
• Oversight of issues relating to Business Continuity, Records Retention Management, Information
• Security, Operational Losses & Near Misses
• Respond to user needs related to non-routine/unusual problems and information requests as well as from internal & external auditors
• Effectively communicate and implement the Global Procurement Operations structure and goals and standardized processes
• Maintain a customer driven service, whilst critically reviewing and challenging non-standard requests
• Monitor function performance across the region against plan and take corrective action as required
• Drive increased productivity and standardization
• Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices
• Cultivate an environment that supports diversity and reflects the HSBC brand
• Recommend and manage implementation of process and system enhancements and standardization in order to improve the quality and efficiency of accounting, operational process, buying and support activities
• Align processes to consistent Group processes
• Drive a continual critical review to identify areas of higher processing cost within the function, especially those processes within the function that are being influenced by business areas adopting their own non- standard processes for procurement operations and related processing
• Drive a change in behavior in order to enable move to standardized lower processing cost processes
• Balancing conflicting priorities between local, regional and global stakeholders
• Implementing significant changes to existing organizational structure in multiple countries
• Driving change in culture across Business/Functions across all countries within the Region to achieve a standardized process
• Management of services from third party providers
• Responsible for the management of Accounts Payable, Procurement Operations and Transactional buying across the Region, and involves understanding and controlling the flow of all invoices and Travel & Entertainment staff expense claims from receipt in the department, through the GSC (where offshore resources utilized) and payment/settlement to the correct supplier / employee, as well as correct update / postings onto the bank’s accounting/payment systems
• Has authority over all Procurement Operations and Receivable functions within the Region

Achievements:

• Year on year Savings and cost reductions
• Deployment of Oracle Fusion System
• Deployment of BuySmart system modules in the Region
• Deployment of Emptoris system & Purchase Service Request (PSR) workflow
• Deployment of Invoice workflow
• Enhancing the Accounts Payable systems
• Outsourcing of Operational sourcing with defined KPIs
• Migration of Accounts Payable operations to Global Service Centers in Cairo & India
• Streamlining the Accounts Payable process across the Region
• Developing the procurement Procedures within the Region.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained energy and enthusiasm in fast-paced environment.
• Led projects and analyzed data to identify opportunities for improvement.

• To lead all Procurement activities generated by mergers/divestment of businesses in Middle East & North Africa region
• Ensuring that any rights required to complete a transaction from third party vendors (e.g Assignment, termination, etc) are secured prior to transaction completion
• Ensuring that third party vendor costs are reduced to the greatest extent possible, so that the Bank’s costs fall as it disposes of businesses
• Integrating with projects’ teams to ensure information flows to/from about the transaction
• Adhering to Global Procurement and GTT policies, procedures and templates
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Responsible for Procurement, Administration, Warehouses, Travel for Emaar Group of companies including:

• Emaar Properties
• Emaar Hospitality Group
• The Address Hotels
• Armani Hotel
• Emaar Malls (The Dubai Mall, Marina Mall & others)
• Emaar Retail (Kidzania, Ice Rink, Reel Cinemas, SEGA Republic, Dubai Aquarium)
• Burj Khalifa
• Leading a team of 57 staff members

• Heading the Procurement Department for HSBC Bank in UAE reporting to the Chief Operating Officer.
• Responsible for all IT category procurement activities in the Middle East Region, reporting to the HSBC Group Head of IT category management
• To provide a professional procurement service to HSBC Bank Middle East Limited in UAE (and for other Group Companies in the Middle East as required), covering a prescribed range of products and services that are sourced from external suppliers
• In so doing to ensure total conformance to agreed specifications, obtain the correct quality of goods and services, at the most effective price and within agreed time constraints, whilst safeguarding the banks legal and contractual position, and observing the highest professional standards and business needs
• Responsible for establishing, championing and delivering targets that focus on cost, quality, service and innovation with the supply base
• Identifying opportunities to create additional value and not just cost saving the category
• Lead and develop team members to exceed business and personal goals, ensuring that clear objectives are set for all colleagues, and development plans are in place (including training requirements)
• To negotiate and implement terms and conditions of contract for major and/or strategic contracts and additionally review and approve contracts negotiated by purchasing team staff to assure maximum commercial benefit, contractual protection and risk minimization for the Group
• Raise the profile of Procurement function within HSBC Bank UAE, demonstrating & promoting the value added by the function
• Continuing the expansion of Procurement Department’s influence to new users within the Group
• Build understanding of Middle Eastern supply market forces, in consideration of broader global market environment
• Automation of processes suitable for migration offshore
• Dealing with staff in a multicultural environment & liaison with various levels of staff which needs excellent interpersonal skills, communication skills and analytical skills
• Drafting, reviewing & editing Procurement policies & procedures periodically
• Generate Sustainable Savings for the organization by reviewing & renegotiating the existing & legacy relationships to the most cost effective model
• Conduct regular meetings with stakeholders to understand & participate in their plans & budgets from a procurement perspective
• Plan the annual Budget for the Procurement Function
• Attend regular meetings with Group procurement management team based in UK to exchange information & updates across the Globe
• Responsible for the Accounts payable function, with the implementation & streamlining of the Procure to pay model.
• Implemented a paperless environment for the procurement function including Accounts Payable function except for physical invoices submitted by suppliers
• Setting SMART objectives for subordinates & handle the annual performance assessment & discussions
• Implemented Vendor risk management policy & Procedures since 2010.

• Internally, with the departments & branches within HSBC on their respective service requirements and compile a meaningful document/contract in coordination with Legal
• Monitor and follow up on the due dates of Contract Expiry to ensure timely action and renewal
• Maintain & update ARIBA Contracts Database for all contracts and ensure timely updates
• Capture all contract details onto ARIBA Contracts module and ensure that details are maintained up-to-date all time
• Co-ordinate renewals with internal departments and suppliers
• Meeting regularly with Stakeholders
• Identify opportunities, or at the specific request of the business, effectively negotiate prices and contribute to the Annual Savings target
• Ensure that documents like Suppliers' Trade Licences, Chamber of Commerce registration certificates are up to date

• Managing a team of 12 staffs ( 7 Tellers & 5 Sales & Services representatives)
• Checking and authorizing all Inward/Outward Remittances, cash payments, cash deposits, issuing cashier orders and demand drafts, as well as handling clearing cheques
• Running & extracting the daily exceptions reports for checking the movements in various suspense accounts,customers accounts ,the position of the branch portfolio &
• Authorizing the large amount transactions to apply additional control and to minimize risk
• Auditing tellers frequently to verify their compliance to bank system as well as validating their vouchers daily
• Supervising and monitoring staff productivity and improving workflow cycle to optimize performance as well as enhancing their time management skills,
• Checking and auditing all security items (Cheque books, ATM cards,Debit cards & Credit cards,
• Customers’ gift items) which are held by the Customer Service Officers
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Coordinating cash shipments with other branches to maintain treasury cash limit for insurance purpose

• Heading the branch operations department which handles all customers’ retail banking transactions, including the following:
• Managing a team of 8 staffs ( 4 tellers, 3 Customer Service Representatives & 1 Support Staff)
• Inward / outward clearing of cheques, TT transfers, cash management, outward remittances, monitoring ATM replenishments and balancing managing safe deposit lockers
• Handling audit checks and maintaining control procedures so that all activities are inline with the compliance requirements and the Central bank audit procedures
• Custodian of the vault and the ATM of the branch
• Performing daily cash balancing for the tellers, vault & ATMs
• Selling and cross selling bank products to achieve targets assigned
• Preparing the annual & semi annual appraisals for direct reports
• Assigned to be the Business continuity planning coordinator for Sharjah & Northern Emirates region & prepared the detailed Business continuity plan for the region.

• Handling all counter transactions of depositing, withdrawing local/foreign currency cash & cheques
• Handling term & demand deposits, remittances and telex transfers
• Selling / cross selling newly launched and existing products
• Handling Qarun Unit (a full-fledged bank unit in one of the biggest Petroleum companies in Egypt)
• Responsibilities vary between Customer service requirements and operational transactions so as to guarantee high levels of service for the staff of this important corporate customer
• Handling audit checks and maintaining control procedures
• Minimizing customer complaints and handling them to be properly solved.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Educated customers on use of banking website and mobile apps.

• Income Auditor
• Petty cash control
• Creditors Accounts
• Fixed Assets Register
• Inventory control
• Created budgets and forecasts for management group to meet regular accounting deadlines.
• Gathered financial information, prepared documents and closed books.