Accomplished professional with expertise in reporting, management, and client servicing. Demonstrates strong communication skills and a proven track record in sales performance analysis and KPI achievement. Adept at team leadership, driving success through strategic planning and execution. Committed to leveraging skills to enhance organisational growth and efficiency.
Hi, I’m
Hossam El-Tawab
Abu Dhabi
Summary
Overview
9
years of professional experience
Work History
Boopin
Freelance Social Media (Events Coverage)
07.2025 - 09.2025
Job overview
- Abu Dhabi Summer Sports (ADSS 2025): Special olympics event at ADNEC Centre (July, 2025).
- Abu Dhabi Summer Sports (ADSS 2025): 3X3 Quest Abu Dhabi event at ADNEC Centre (July, 2025).
- Abu Dhabi Summer Sports (ADSS 2025): Air X Obstacle Run at ADNEC Centre (August, 2025).
- Coverage plan for The International Dragon Award (IDA) Annual Conference 2025 at ADNEC Centre (August, 2025).
- Abu Dhabi Summer Sports (ADSS 2025): Tactical Games at ADNEC Centre (August, 2025).
- International Hunting & Equestrian Exhibition (ADIHEX 2025): Falconry Section (September, 2025).
- International Hunting & Equestrian Exhibition (ADIHEX 2025): Sighthound Specialty Show CAC (September, 2025).
Du - Telecom Company
Store Manager
07.2023
Job overview
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Actioned customer feedback to improve product and service provisions.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
du- Telecom Company
Assistant Store Manager
06.2021 - 06.2023
Job overview
- Work with the Store Manager to lead, manage, motivate, inspire, recognise, coach and develop a team of Store staff to deliver a balanced profit and loss performance through an engaged and highly competent sales team.
- Ensure the successful delivery of all people, customer and commercial performance goals resulting in a profitable store business performance.
- Support the Store Manager in the commercial performance of the store against all individual and store KPI objectives and targets. Challenges others to improve and finds new ways to increase competitive advantage.
du- Telecom Company
Retail Store In-Charge
02.2020 - 05.2021
Job overview
- Ensure that the store consistently delivers an exceptional customer experience for new and in life customers as measured through customer experience feedback and scoring.
- Delivering against all individual and store KPI objective and targets.
- Conducted daily point-of-sale batches, balancing of all cash drawers and preparing EOD finance reports.
- Academic Excellence in Product Design & Web Development
Skydent Dental Medical Clinics
Assistant Manager
03.2017 - 02.2019
Job overview
- Plan and coordinate administrative procedures and systems.
- Supervising Recruitment and training process and allocate responsibilities and Duties.
- Monitor inventory, costs and expenses of center supplies to assist in budget preparation.
Education
Institute of Management ProfessionalsCairo, Egypt
Digital Marketing Diploma from Digital Marketing
2022
University Overview
Alexandria University
Bachelor of Business Administration from Marketing
2015
University Overview
Skills
- Reporting
- Management
- Client Servicing
- Communication
- Sales performance analysis
- Team leadership
- KPI achievement
Languages
Arabic
First language
English
Advanced
C1
Timeline
Freelance Social Media (Events Coverage)
Boopin
07.2025 - 09.2025
Store Manager
Du - Telecom Company
07.2023
Assistant Store Manager
du- Telecom Company
06.2021 - 06.2023
Retail Store In-Charge
du- Telecom Company
02.2020 - 05.2021
Assistant Manager
Skydent Dental Medical Clinics
03.2017 - 02.2019
Alexandria University
Bachelor of Business Administration from Marketing
Institute of Management Professionals
Digital Marketing Diploma from Digital Marketing