Hossam Elaraby
Abu Dhabi,UAE
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced as international account advisor with over 2 years of experience in "VOIS". Experienced as Subject Matter Expert with 6 months of experience in "VOIS". Experienced as Quality Coach with 1 year of experience in "VOIS". Experienced as Performance Manager with over 1 year of experience in "VOIS". Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales team leader
Stellar Properties L.L.C
Abu Dhabi , UAE
01.2024 - Current
- Organized sales training courses, resulting in improved team performance.
- Developed new client relationships to expand market reach.
- Negotiated deals with Property owners, securing optimal prices for products sold.
- Managed sales enquiries to ensure quick response times.
- Increased sales by 28% by improving and maintaining relationships with valuable clients through meetings and effective negotiation.
Performance Manager
Vodafone Ireland (VOIS)
6th Of October , Giza
02.2023 - 12.2023
- Developed, tracked and analyzed variance of key performance measurements for continuous improvement.
- Worked with technical resources to conduct root cause analysis and prevent future issues
- Monitored key performance indicators and built processes to support partner performance and growth.
- Assisted leaders understand how to effectively manage the agents work quality and performance.
Industrial Engineer (Internship)
Gromaan
6th Of October , Giza
10.2021 - 12.2021
- Used coordination and planning skills to achieve results according to schedule
- Identified issues, analyzed information and provided solutions to problems
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Planned and forecasted labor hours for new processes and customers, reducing 33% from working hours per shift and assign 2 working shifts per day to reduce cost and improve productivity.
Subject Matter Expert
Vodafone Ireland (VOIS)
6th Of October , Giza
06.2020 - 01.2021
- Identified key performance indicators and guided team members on refining procedures to improve outcomes.
- Improved team's technical skills with comprehensive training programs.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Bachelor of Engineering - Industrial System Engineering
MSA University
Skills
- Organization and Time Management
- Effective communication skills
- Critical thinking and problem solving
- Sales expertise
- Technical support
- Flexible and adaptable
- Negotiation mastery
- Ambitious and competitive
Certification
- Certified in mini MBA.
- Internship from 05/10/2021 to 10/12/2021 in "Gromaan" Factory for Water Mixers in the production department.
- Certification in Project Management Professional (PMP).
- Certification in Primavera Software.
- Certification in Lean Six Sigma white belt.
- In progress of being Certified Industrial Engineer (CIE).
- 3 Certificates for being " Employee of the Month" in VIS.
- Certified as " Employee of the year " in VIS in 2020 -2022.
Languages
Arabic
Native
English
Fluent
German
Elementary (A2)
Accomplishments
- Graded "A" By Egyptian And UK Committees In The Graduation Project.
- Honored By The Minister Of Higher Education, The Minister Of Communications And Technology, And Amazon In Egypt.
- Earned The First Place In An Internationl Competition (Climathon) In The Water Stewardship Theme.
Timeline
Sales team leader
Stellar Properties L.L.C
01.2024 - Current
Performance Manager
Vodafone Ireland (VOIS)
02.2023 - 12.2023
Industrial Engineer (Internship)
Gromaan
10.2021 - 12.2021
Subject Matter Expert
Vodafone Ireland (VOIS)
06.2020 - 01.2021
- Certified in mini MBA.
- Internship from 05/10/2021 to 10/12/2021 in "Gromaan" Factory for Water Mixers in the production department.
- Certification in Project Management Professional (PMP).
- Certification in Primavera Software.
- Certification in Lean Six Sigma white belt.
- In progress of being Certified Industrial Engineer (CIE).
- 3 Certificates for being " Employee of the Month" in VIS.
- Certified as " Employee of the year " in VIS in 2020 -2022.
Bachelor of Engineering - Industrial System Engineering
MSA University
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