Hossam Elnabea
ABU DHABI
Summary
Over 9 years of experience in property management and leasing, demonstrating deep expertise in managing extensive property portfolios and ensuring high occupancy rates. Currently managing 265 units across the UAE, utilizing thorough knowledge of the EJARI and TAWTHEEQ systems and property laws in Abu Dhabi and Dubai. Experience includes creating and managing contracts, overseeing maintenance teams, and effectively handling tenant relations.
In a previous role at Al Khouri Property Management Company, successfully mitigated operational losses during a market downturn by offering competitive prices, achieving full occupancy with minimal vacancy periods. Established an in-house maintenance department, leading to significant cost savings of approximately AED 300,000 annually. Strategic thinking, problem-solving abilities, and a commitment to cost-efficiency have consistently contributed to success in the field.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Property Manager
JANCO FOR GEN. MAINT & BUILDING CLEANING SERVICES
05.2015 - Current
- Over 9 years of experience in property management and leasing, demonstrating deep expertise in managing extensive property portfolios and ensuring high occupancy rates.
- Currently managing 265 units across the UAE, utilizing thorough knowledge of the EJARI and TAWTHEEQ systems and property laws in Abu Dhabi and Dubai.
- Experience includes creating and managing contracts, overseeing maintenance teams, and effectively handling tenant relations.
- Successfully mitigated operational losses during a market downturn by offering competitive prices, achieving full occupancy with minimal vacancy periods.
- Established an in-house maintenance department at Al Khouri Property Management Company, leading to significant cost savings of approximately AED 300,000 annually.
- Demonstrates strategic thinking, problem-solving abilities, and a commitment to cost-efficiency.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Streamlined property management processes for improved efficiency and cost savings.
- Negotiated favorable lease terms with prospective tenants, securing long-term occupancy agreements.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Collaborated with leasing agents to develop market analysis reports, informing rent pricing decisions and adjustments.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Organized community events for residents, fostering positive relationships between tenants and management staff.
- Improved overall operational efficiency by implementing new software solutions for work order management and communication purposes.
- Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
Customer Service Representative
carrefour
07.2013 - 05.2015
- Addressed customer inquiries and resolved complaints, achieving a 95% customer satisfaction rate.
- Collaborated with the sales team to promote in-store offers and campaigns.
- Assisted in the training of new staff to ensure a consistent level of service.
- Conducted regular feedback sessions to improve service delivery.
- Managed the returns and exchange desk, ensuring compliance with company policies
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Commercial Diver
International Academy For Diving Technology
05.2011 - 03.2013
- Performed underwater inspections, maintenance, and repairs on various structures.
- Collaborated with engineers and project managers to assess and report underwater conditions.
- Ensured all diving operations adhered to safety regulations, resulting in zero accidents during tenure.
- Assisted in salvage operations, recovering valuable assets.
- Maintained and operated diving equipment, ensuring optimum performance.
Hydraulic Hose Crimper Technician
Al ZAHRAA HOSE CRIMPING WORK SHOP
06.2007 - 04.2011
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Bachelor of Science - Human Resources Management
Sadat Academy For Administrative Sciences
Port Said . Egypt 08.2011
Skills
- Property Management
- Maintenance knowledge
- Lease Renewals
- Payment Collection
- Maintenance Coordination
- Preparing property agreements
- Legal knowledge
- Vacancy Marketing
- Complaints Investigation
- Attention to Detail
- Problem-Solving
Certification
- Certified welder underwater IDSA , international academy for diving technology -2012
- Inshore Commercial Diver IDSA
- underwater Inspection Grade 1
Timeline
Senior Property Manager
JANCO FOR GEN. MAINT & BUILDING CLEANING SERVICES
05.2015 - Current
Customer Service Representative
carrefour
07.2013 - 05.2015
Commercial Diver
International Academy For Diving Technology
05.2011 - 03.2013
Hydraulic Hose Crimper Technician
Al ZAHRAA HOSE CRIMPING WORK SHOP
06.2007 - 04.2011
Bachelor of Science - Human Resources Management
Sadat Academy For Administrative Sciences
- Certified welder underwater IDSA , international academy for diving technology -2012
- Inshore Commercial Diver IDSA
- underwater Inspection Grade 1
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