Summary
Overview
Work History
Education
Skills
Certification
Languages
Driving License
Timeline
Generic
Hossam Hooha

Hossam Hooha

Abu Dhabi

Summary

Hooha is a Dynamic and results-driven professional with a proven track record in leadership, team building, and driving numeric-driven results. Known for proactively addressing internal challenges, leading with a strategic mindset, and anticipating future industry trends. A calculated risk-taker committed to achieving exceptional outcomes through effective management, innovative solutions, and forward-thinking initiatives. Expertise in real estate sales, digital transformation, E-commerce, and AI-driven strategies.

Overview

13
13
years of professional experience
1
1
Certification

Work History

AI Program Lead

Proflex Real Estate
Abu Dhabi
04.2025 - Current
  • Deployed RAG systems to provide sales and listing agents with real-time property data, enhancing accuracy in client proposals.
  • Integrated LLM-driven chatbots and TTS/ASR solutions to automate inquiries and improve customer experience across digital channels.
  • Designed predictive ML models to forecast property demand and optimize pricing strategies, increasing lead-to-deal conversion rates.
  • Developed scalable data pipelines and vector databases to unify property listings, market insights, and customer profiles for quicker decision-making.

Marketing and Sales Executive

Alzaeem Real Estate
Abu Dhabi
05.2024 - 03.2025
  • Sales Expertise: Promoted and sold off-plan, primary, secondary, resale, and commercial properties, highlighting key investment opportunities, ROI, and property features.
  • Lead Management: Generated, qualified, and nurtured leads through online platforms, networking, and property events, driving conversions.
  • Transaction Management: Handled end-to-end property transactions, including processing and closing deals across various markets.
  • Commercial Real Estate Management: Managed sales, leasing, and marketing strategies for commercial properties, ensuring optimal occupancy and client satisfaction.
  • Client Engagement: Built and sustained strong client relationships by providing expert guidance, and ensuring a smooth buying experience.
  • Sales Reporting: Monitored and reported on sales performance, providing insights and recommendations to optimize results.

Head of Operation ( Strategic Marketing and Sales)

The Galleria Retail - Mubadala Investment Company
Abu Dhabi
04.2022 - 02.2024
  • Established a loyal customer base with 4.9-star Google Satisfaction through strategic loyalty initiatives.
  • Leveraged Salesforce, Microsoft Dynamics, and Azure to enhance operations across departments.
  • Implemented data-driven process improvements to boost productivity and quality.
  • Hired and retained top talent using HRBP, PRO, FAB, and CRM techniques, achieving significant sales growth.
  • Negotiated contracts with technology partners to secure favorable terms and enhance collaboration.
  • Defined standardized guidelines for infrastructure and operations to ensure efficient service delivery.
  • Spearheaded AI solutions leading to 221% productivity increase, transforming sales practices during expansion.

Director of Marketing Operations

Diamonds Retail Group
Makkah
02.2019 - 02.2021
  • Executed comprehensive rebranding initiative, aligning company identity with strategic objectives.
  • Enhanced online visibility through SEO and various PPC strategies, including CPC, CPM, CPA, CPI, and CPL.
  • Led marketing strategy development for multiple product lines and campaigns.
  • Organized events such as webinars, conferences or tradeshows in support of business objectives.

Altice USA
USA
08.2015 - 10.2018
  • Digital Transformation: Identified and capitalized on digitalization opportunities, implementing cost-effective tools like Chatbots and IVR to streamline customer interactions.
  • Operational Excellence: Oversaw day-to-day operations, optimized staffing, and implemented workforce management practices.
  • Training Programs: Drove training initiatives for staff transitioning to a self-serve model, ensuring a seamless customer experience.

Amazon
GCC
03.2013 - 07.2015
  • E-Commerce Strategy: Strategically launched and managed online stores across diverse platforms, employing digital marketing strategies to enhance product visibility.
  • Supply Chain Optimization: Oversaw inventory levels and collaborated with logistics partners to streamline supply chain processes and reduce delivery times.
  • Pricing Strategies: Implemented agile pricing changes based on market trends, competitor analysis, and seasonal promotions.
  • Competitor Analysis: Conducted in-depth competitor analysis using PESTEL and VUCA frameworks to adapt strategies to the external business environment.
  • Customer Relationships: Fostered positive customer relationships through responsive communication and efficient problem resolution.

Education

MBA - Artificial Intelligence And Blockchain -

Guglielmo Marconi University
Italy
01.2024

Skills

  • Sales expertise
  • Strategic marketing
  • Blockchain technology
  • E-commerce solutions
  • Lead generation strategies
  • Change management
  • Stakeholder engagement
  • Machine learning techniques
  • Data analytics
  • Predictive modeling
  • Contract negotiation
  • Team management
  • Digital transformation
  • Customer relationship management

Certification

  • Element of AI
  • Advanced Digital Marketing
  • Certified Google Digital Marketing
  • Certified Google Advanced Analytics
  • Certified Google Project Management PMI

Languages

  • Arabic
  • English

Driving License

True

Timeline

AI Program Lead

Proflex Real Estate
04.2025 - Current

Marketing and Sales Executive

Alzaeem Real Estate
05.2024 - 03.2025

Head of Operation ( Strategic Marketing and Sales)

The Galleria Retail - Mubadala Investment Company
04.2022 - 02.2024

Director of Marketing Operations

Diamonds Retail Group
02.2019 - 02.2021

Altice USA
08.2015 - 10.2018

Amazon
03.2013 - 07.2015

MBA - Artificial Intelligence And Blockchain -

Guglielmo Marconi University

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Hossam Hooha