Accomplished professional with expertise in Microsoft Office Suite and effective communication. Proven ability to manage customer relationships and navigate international business etiquette. Strong decision-making skills and thorough understanding of EMEA regulations, complemented by budgeting and finance expertise. Committed to driving organizational success and fostering growth in dynamic business environments.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Business development manager, EMEA
Sonder Holiday Homes “ Marriott International”
Dubai, UAE
06.2023 - Current
Oversaw sales operations for three properties in Dubai, managing 850 keys.
Developed annual budget and business plan, aligning with strategic sales objectives.
Fostered customer loyalty through excellent service and by understanding needs.
Directed team activities to achieve operational objectives and enhance performance.
Analysed performance metrics to guide future strategic planning.
Maintained compliance with standards and regulations for a safe working environment.
Prepared diverse written communications, including reports and documents.
Achieved targets through effective task prioritisation and strong work ethic.
Cluster Senior Sales Manager GCC & GOV
R Hotels & Resorts
Dubai, UAE
12.2021 - 05.2023
Oversaw operations for four hotels in Dubai, managing 800 keys in Government and GCC market.
Resolved operational issues to elevate service quality and enhance guest experiences.
Prepared comprehensive reports and communications to facilitate management decision-making.
Ensured compliance with safety standards and regulations to uphold a secure environment.
Collaborated with customers to identify needs and deliver outstanding service.
Demonstrated flexibility by working night, weekend, and holiday shifts as required.
Achieved objectives through effective task prioritisation and a robust work ethic.
Thrived in fast-paced environments while consistently meeting strict deadlines.
Assistant Director of Sales & Marketing
Occidental Sharjah Grand, Barceló Hotels Group
Sharjah, UAE
03.2020 - 11.2021
Drove hotel revenue through proactive sales initiatives and relationship management.
Conducted daily sales calls and arranged site visits for potential corporate clients.
Increased market awareness and share within GCC and Middle East regions.
Analysed market trends and competitor activities, reporting threats and opportunities.
Developed action plans to achieve budgeted financial targets.
Maintained strong relationships with sales teams and other hotel departments.
Planned diverse sales activities, including calls, webinars, and client entertainment.
Updated action plans and financial objectives on a quarterly basis.
Monitored competitor activity, providing insightful reports to senior management.
Authored detailed sales forecasts to guide decision-making processes at executive level.
Managed key accounts to build strong, lasting partnerships.
Key Account Manager GCC & GOV
Dukes the Palm Royal Hideaway
Dubai
01.2019 - 02.2020
Managing sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel; managing the relationship with the Key GCC and Government accounts of the hotel locally and globally while maintaining the relationship with the Company regular contact, required business cases and supporting the hotel with the needed market intelligent through attendance at various events.
In addition to proactively creating and converting revenue opportunities.
Sales Manager GCC, CORP & GOVT
Millennium Airport Hotel Dubai
Dubai
10.2016 - 12.2018
Managing sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel; managing the relationship with the Key GCC, Corporate and Government accounts of the hotel locally and globally while maintaining the relationship with the company through regular contact, required business cases.
For the past 9 years as Senior Role in Sales, I persistently exceeded targets.
I am Confident in my abilities to do the same and perform well for your company With This managerial background.
It is with great interest and enthusiasm that I apply to this position.
With my strong Work ethic and proactiveness, I believe that I can contribute tremendously to your Company with my sales and managerial background, in addition to my industrial Knowledge, makes me the perfect fit for this job.
Front Office Supervisor
Sheraton Dubai Mall of
Dubai
10.2016 - 12.2018
Managing sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel; managing the relationship with the Key Corporate and Government accounts of the hotel locally and globally while maintaining the relationship with the IHG KAD's through regular contact, required business cases and supporting the hotel with the needed market intelligent through attendance at various events.
In addition to proactively creating and converting revenue opportunities.
Regional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/MarriottRegional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/Marriott
Senior Customer Service Representative at Belvilla holiday homes ( Oyo vacation homes and resorts)Senior Customer Service Representative at Belvilla holiday homes ( Oyo vacation homes and resorts)