HosssamEldin Amer Ahmed
MRI Team Leader and Magnet Specialist - Imaging Department, Gulf Drug LLC.
Dubai
Summary
Experienced MRI Team Leader and Magnet Specialist since 2015, with expertise in a wide range of imaging equipment and healthcare services. A results-driven field service and projects engineer with a strong track record in continuous improvement, pre-installations, installations, service, and maintenance. Adept at stakeholder satisfaction, budget management, and meeting revenue expectations through effective collaboration and leadership. Skilled in reducing costs through data-driven root cause analysis, managing multiple projects across various imaging modalities, and delivering results under pressure with a multi-tasking, problem-solving approach.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
MRI Team Leader and Magnet Specialist - Imaging
Gulf Drug
Dubai
09.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Leads people toward meeting the organization's vision, mission, and goals.
- Exercises good judgment and makes effective, sound, timely and informed decisions. Seeks to identify, analyze, and resolve problems effectively.
- Integrated Management System
- Report any Non-Conformance/s identified within its nature of work that may affect the quality of the products/services provided by Gulf Drug.
- Report any/all Incidents/Accidents as well as near misses (if any). Raise any work deemed noncompliant to GD IMS Policy and Procedures directly to Line Manager. If in doubt or aware of any health & safety conditions at work, employee shall consult directly with the Line Manager, or escalate if necessary.
- Report any work-related Incident/s that may have an impact to the environment or defer to the preservation of the environment in the course of GD activities.
- Report any threats/vulnerabilities identified in the course of GD activities that may cause disruption to the operations.
- Report any/all identified Risks & Opportunities in the course of GD activities relating to the whole Integrated Management System of Gulf Drug.
MRI Senior Service Engineer - Imaging
Gulf Drug
Dubai
02.2022 - 09.2023
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Scheduled and implemented maintenance activities for equipment.
- Provide service for all MRI machines installed all over UAE.
- Provide Customer Service and Technical Support.
- Leading and managing MRI Installations starting from magnet delivery till handing over to customers.
- Provide Periodic Services and maintenances on different MRI modalities.
- Perform MRI Magnet Services for different modalities.
- Monitoring MRI System Contracts weather Under Warranty, EWB or Service Contract.
- Supervising and monitoring Spare Parts stock and availability in warehouse on regular basis.
- Provide Spare Parts compatibility check for multiple MRI systems.
- Conducting quality assurance and safety checks for all MRI Systems under Install-Base coverage.
- Perform Project Plans, site planning and preparations for MRI machine installation including third-party installation.
- Writing reports and presenting findings to Managers and Supervisors on a regular basis.
Senior Technical Projects Engineer
TMSB
Cairo
02.2021 - 02.2022
- Activity and resource planning.
- Controlling time management.
- Monitoring and Controlling Project phases till completion including work information report by each phase.
- Project planning from initiation till handling to customer delivery.
- Handling Vendors, Contractors and Third-party suppliers.
- Project Completion and closing management plans including project certifications and paperwork.
- Analyzing and managing project risks.
- Monitoring reports and necessary documentation.
- Ensuring stakeholders and customer satisfactions.
- Managing day-to-day operational aspects of projects.
- Providing project reports to the required standard and deadlines.
- Handling of variant healthcare imaging equipment projects (e.g. MRI, CT, X-RAY and Sonar).
- Technical approval for site drawings and constructional designs.
- Managing technical and applications training time schedules for customers
MRI Field Service Engineer
TMSB
Cairo
04.2015 - 02.2021
- Providing Support for multiple areas based in Nigeria, Morocco, Lebanon and Oman
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Performed onsite installation, modification and maintenance of systems and equipment.
System & Backup Administrator
Orange Egypt
Cairo
02.2014 - 04.2015
- Reduced downtime by proactively monitoring and troubleshooting backup systems to ensure smooth operations.
- Performed routine maintenance on servers and storage devices, maintaining optimal system health across all platforms.
- Supported cross-functional teams during network or hardware upgrades, ensuring seamless integration with existing backup infrastructures.
- Evaluated new technologies and solutions to enhance current backup methodologies, staying ahead of industry trends.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Misr University For Science And Technology
Cairo, Egypt 01.2009 - 01.2014
Skills
Team Leadership
Cross-Functional Teamwork
Work planning
Team Performance Enhancement
Problem-solving
Detailed Reporting Skills
Accomplishments
- Supervised team of two staff members.
- Collaborated with team in the development of Tarmeem Orthopedic and Spine Specialty Hospital - Abu Dhabi, Royal Medical Center - Abu Dhabi and Doctors Center Polyclinic LLC - Dubai.
- Resolved product issue through consumer testing.
Timeline
MRI Team Leader and Magnet Specialist - Imaging
Gulf Drug
09.2023 - Current
MRI Senior Service Engineer - Imaging
Gulf Drug
02.2022 - 09.2023
Senior Technical Projects Engineer
TMSB
02.2021 - 02.2022
MRI Field Service Engineer
TMSB
04.2015 - 02.2021
System & Backup Administrator
Orange Egypt
02.2014 - 04.2015
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Misr University For Science And Technology
01.2009 - 01.2014
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