Houda Mouhssine

• Improved operations through consistent hard work and dedication.
• Participated in team-building activities to enhance working relationships.
• Maintained energy and enthusiasm in fast-paced environment.
• Collaborated with team members to achieve target results.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

Cabin manager with VVIP,

• Improved operations through consistent hard work and dedication
• Increased customer satisfaction by resolving issues.
• Participated in team-building activities to enhance working relationships.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Resolved problems, improved operations and provided exceptional service.
• On board training for new joiners
• Cabin service training for new joiners

• Answered passenger questions and provided solutions to issues arising during flights.
• Verified aircraft and passenger compliance with policies, regulations and safety guidance.
• Enforced lost and found procedures for any items inadvertently left behind by travelers.
• Checked whether personnel completed required duties and responsibilities during respective shifts.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Resolved passenger conflicts and medical emergencies during flights.