Experienced trainer/ coach with a demonstrated history of working in the e-learning industry. Skilled in content development, training delivery, management, russian/italian, and leadership. Strong media and communication skills. Professional with an Exchange program- semester abroad focused on Psychology and Marketing from the American University in The U.S.A.
- Organized and conducted training sessions for head departments for the first time in Hyatt Regency Sharm El Sheikh
- Liaised with department heads to identify and conduct their operational training needs
- Marketed the needs for training programs to all departments
- Ensured all departmental training needs are dealt with professionally
- Ensured the visibility of training results inside the operation within the hotel
- Developed Annual Training Plans
- Administered cross exposure to other Hyatt hotels
- Conducted training as needed and as per the monthly calendar
- Created and implemented “ Basic of the Day” concept to enforce standards in all departments
- Created and implemented new SOPs with the Regional Director of Quality for all Hotel departments
- Conducted the “ACT” team building training for the Executive Board
- Enforced the implementation of a monthly training calendar with all departments
- Liaised with department heads to make sure all training needs are met