Summary
Overview
Work History
Education
Skills
Timeline
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HOURIA HAJJI

HOURIA HAJJI

Customer Experience Representative
Abu dhabi

Summary

Customer service professional with proven track record in delivering high-quality interactions and resolving client concerns efficiently. Known for collaborative team efforts and adaptability in dynamic environments. Expertise in problem-solving and active listening fosters reliable support and customer satisfaction.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Customer Experience Representative

Aldar, Abu Dhabi
Abu Dhabi
03.2024 - Current
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Conducted regular training sessions for team members on best practices in customer service, enhancing overall team performance.
  • Reduced response times significantly through effective prioritization and delegation of tasks among team members.
  • Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.

Coordinator

ALDAR PROPERTIES
01.2021 - 03.2023
  • Team Coordination & Support
  • Event Planning & Execution
  • Administrative Proficiency
  • Time Management & Prioritization
  • Communication & Collaboration
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Receptionist Administrator

FIVE HOTELS
Dubai
01.2019 - 01.2021
  • Welcoming Guest, Handling Inquiries, Appointment Scheduling (Meetings and properties viewings)
  • Administrative Tasks
  • Office Coordination

Reception Supervisor

FAIRMONT BAB AL BAHAR
Abu Dhabi
01.2017 - 01.2019
  • Supervising Front Desk Operations
  • Guest Relations Management
  • Staff Supervision and Training
  • Reservation Management & Handling Administrative Tasks

Education

Certificate - German Language And Literature

Robinson
Morocco
04.2001 -

Bachelor - English Literature

Ibn Zohr University
Agadir Morocco
06.2015

Skills

Power Point

Excel

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Timeline

Customer Experience Representative

Aldar, Abu Dhabi
03.2024 - Current

Coordinator

ALDAR PROPERTIES
01.2021 - 03.2023

Receptionist Administrator

FIVE HOTELS
01.2019 - 01.2021

Reception Supervisor

FAIRMONT BAB AL BAHAR
01.2017 - 01.2019

Certificate - German Language And Literature

Robinson
04.2001 -

Bachelor - English Literature

Ibn Zohr University

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HOURIA HAJJICustomer Experience Representative