HOURIA HAJJI
Customer Experience Representative
Abu dhabi
Summary
Customer service professional with proven track record in delivering high-quality interactions and resolving client concerns efficiently. Known for collaborative team efforts and adaptability in dynamic environments. Expertise in problem-solving and active listening fosters reliable support and customer satisfaction.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Customer Experience Representative
Aldar, Abu Dhabi
Abu Dhabi
2024.03 - Current
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Conducted regular training sessions for team members on best practices in customer service, enhancing overall team performance.
- Reduced response times significantly through effective prioritization and delegation of tasks among team members.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
Coordinator
ALDAR PROPERTIES
2021.01 - 2023.03
- Team Coordination & Support
- Event Planning & Execution
- Administrative Proficiency
- Time Management & Prioritization
- Communication & Collaboration
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Receptionist Administrator
FIVE HOTELS
Dubai
2019.01 - 2021.01
- Welcoming Guest, Handling Inquiries, Appointment Scheduling (Meetings and properties viewings)
- Administrative Tasks
- Office Coordination
Reception Supervisor
FAIRMONT BAB AL BAHAR
Abu Dhabi
2017.01 - 2019.01
- Supervising Front Desk Operations
- Guest Relations Management
- Staff Supervision and Training
- Reservation Management & Handling Administrative Tasks
Education
Certificate - German Language And Literature
Robinson
Morocco 2001.04 -
Bachelor - English Literature
Ibn Zohr University
Agadir Morocco06.2015
Skills
Power Point
Excel
Timeline
Customer Experience Representative
Aldar, Abu Dhabi
2024.03 - Current
Coordinator
ALDAR PROPERTIES
2021.01 - 2023.03
Receptionist Administrator
FIVE HOTELS
2019.01 - 2021.01
Reception Supervisor
FAIRMONT BAB AL BAHAR
2017.01 - 2019.01
Certificate - German Language And Literature
Robinson
2001.04 -
Bachelor - English Literature
Ibn Zohr University