Houssou Noumon
Security Guard
Ajman
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Security Officer-GEM GCS Cambridge Private School.
Spark Security Services
Ajman
09.2020 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
Security Officer - Sharjah Islamic Bank
Spark Security Services
Ajman
11.2019 - 09.2020
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Security Officer - Ra's Al Khaimah Bank
Spark Security Services
Ra'sAl Khaimah
10.2017 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales, Receptionist, Membership Coordinator.
MOMO'S GYM
Abidjan
02.2013 - 12.2016
- Sold memberships and personal training sessions to new customers.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Engaged with customers to build rapport and loyalty.
Sub- Distributor / Commercial Agent
Moov Telemunications
Ivory
07.2011 - 08.2013
- Created pricing schedules and determined discount rates.
- Operated delivery vehicles safely and efficiently.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Developed strong customer base through efficient and reliable service.
- Maintained positive relationships with customers to promote continued business opportunities.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Immediately addressed problems with customers to promote speedy resolution.
Education
2nd Yr- University BTS - Computer Networking And Telecommunications
University CESA. Plateau
Ivory Coast 01.2010 - 12.2011
Secondary High School Diploma - Scientific BAC.C Baccalaureate.C
Lycee Modern of Grand Bassam
Ivory Coast 01.2008 - 11.2009
Skills
Positive attitude and mindset
undefinedAccomplishments
- Achieved 2 times Best Employee of the Month at GEMS Cambridge International School through effectively providing Best customer service.
- Supervised team of 7 staff members at the Head of Security at GEMS Cambridge International School Sharjah.
Certification
UAE Security PSBD General License
Timeline
UAE Security PSBD Bank Security License
09-2021
Security Officer-GEM GCS Cambridge Private School.
Spark Security Services
09.2020 - Current
UAE Security PSBD General License
07-2020
UAE Security PSBD Hotel License
12-2019
Security Officer - Sharjah Islamic Bank
Spark Security Services
11.2019 - 09.2020
Security Officer - Ra's Al Khaimah Bank
Spark Security Services
10.2017 - 10.2019
UAE Security PSBD General License
08-2017
Sales, Receptionist, Membership Coordinator.
MOMO'S GYM
02.2013 - 12.2016
Sub- Distributor / Commercial Agent
Moov Telemunications
07.2011 - 08.2013
2nd Yr- University BTS - Computer Networking And Telecommunications
University CESA. Plateau
01.2010 - 12.2011
Secondary High School Diploma - Scientific BAC.C Baccalaureate.C
Lycee Modern of Grand Bassam
01.2008 - 11.2009
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