Hershey Alegre-Santiago
Summary
Detail-oriented Specialist brings expertise in clerical work and polished communication skills. Adaptable to different requirements and always ready to help team members. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
10
10
years of professional experience
Work History
Specialist
Iqor Phils. Inc
09.2021 - 08.2023
- Identified issues, analyzed information and provided solutions to problems
- Managed complaints with calm, clear communication and problem-solving
- Maximized customer engagement and satisfaction by delivering excellent customer service
- Assist 30+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention
- Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education
- Answer calls by utilizing the company's call management system and other software
Online ESL Teacher
Talk English International Inc
12.2020 - 08.2021
- Individualized instruction and tutoring to match student knowledge and skills
- Used established assessment criteria to evaluate student skills and knowledge gaps
- Tutored students in one-to-one and small group sessions to progress learning
- Trained adult learners in classes, workshops and via remote learning programs
- Address all aspects of communication through appropriate instruction that develops each student's ability to read, write, speak, and listen in the appropriate content area.
Hubb Stores and Services Inc
03.2016 - 08.2020
- Built strong relationships with suppliers to optimize performance and guarantee contract deliverables
- Negotiated with suppliers and implemented contracts to secure value for money and maximize resources
- Established rigorous tracking and reporting frameworks to identify challenges and achieve KPIs
- Ensured supplies, stock, materials, packages and products were processed through the delivery systems efficiently and safely
- Used excellent and effective negotiation skills to obtain best prices with clients and suppliers to maintain a cost-effective distribution life-cycle
- Kept in regular contact with delivery drives to maintain updated on order statuses and promptly communicate to customers in case of any shipment delays
- Assisted with transactional related queries from customers regarding shipments, promptly amended errors when necessary
- Coordinated warehouse activities to ensure inbound and outbound lead times were accurate and managed efficiently
- Coordinated forwarding transportation with external contractors
- Met supply requirements by strengthening inventory systems
- Directed daily operations to achieve maximum efficiency and productivity.
Sales Administrator
Tradeworx Marketing International Inc
09.2014 - 03.2016
- Provides clerical and minor technical support for the sales department of a company or major organization
- Recordkeeping responsibilities may include sales and expense reports, electronic databases and sales proposals for prospective customers
- Performing clerical duties like completing expense reports or sales proposals, and carrying out administrative tasks such as coordinating meetings and office communications
- Prepare sales invoice and monitor account receivables.
Sales Account Executive
Access Worldwide Inc
03.2013 - 05.2014
- Customer service and upselling for AT&T customers (US time)
- Troubleshoot technical concerns for TV, internet and phone
- Recorded details from customer communications on CRM
- Handled and quickly resolved customer issues regarding product sales and customer service problems
- Made high volume of sales calls per day exceeding company outbound call targets.
Education
Bachelor of Science - Nursing
La Consolacion College
2008
Skills
- Scheduling
- MS Office suite
- Competitor monitoring
- Calendar management
- Data entry
- Customer satisfaction
- Calm under pressure
- Shift work experience
- Sales and target-driven
- Data gathering
- Multitasking
- Computer literate
- Attention to detail
- Patient Advocate
- Medical Assistant
- Patient Care
Languages
Filipino
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Specialist
Iqor Phils. Inc
09.2021 - 08.2023
Online ESL Teacher
Talk English International Inc
12.2020 - 08.2021
Hubb Stores and Services Inc
03.2016 - 08.2020
Sales Administrator
Tradeworx Marketing International Inc
09.2014 - 03.2016
Sales Account Executive
Access Worldwide Inc
03.2013 - 05.2014
Bachelor of Science - Nursing
La Consolacion College
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