Hi, I’m
HTET HTET AUNG
Dubai,UAE
Summary
Customer-focused professional with background in delivering high-quality service in fast-paced environments. Known for resolving customer issues promptly and enhancing satisfaction by leveraging strong communication and problem-solving skills. Excels in building rapport with clients and supporting team goals.Results-driven Application Support Technician with hands-on experience in troubleshooting, system optimisation, and user training. Enhanced system performance, reducing downtime and increasing user satisfaction. Known for problem-solving abilities and proactive approach to improving IT processes.
Overview
6
years of professional experience
Work history
MetagleDubai, UAE
Customer Service
08.2024 - Current
Job overview
- Secured repeat business by delivering exceptional customer service.
- Implemented innovative training techniques to enhance service quality.
- Handled client queries effectively, ensuring excellent service delivery.
- Collaborated with team members to improve overall customer experience.
- Trained new employees to uphold high standards of customer service.
- Liaised between customers and management for swift issue resolution.
- Utilised strong communication skills to address customer complaints efficiently.
- Recorded and processed customer data accurately to maintain service records.
- Responded efficiently to enquiries from clients, demonstrating exceptional customer service skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Mahaland Company LimitedYangon, Myanmar
IT OFFICER
11.2022 - 05.2024
Job overview
- Instructed and trained end-users on systems, providing technical guidance within organisation.
- Managed user account permissions, including email setup and administrative tasks.
- Troubleshot system issues, supervised IT fixed asset records, and handled quotations, PR, PO, and invoicing processes.
- Developed PHP websites and C# Windows forms for organisational use, maintaining associated databases.
- Launched websites via IIS server and operated Windows remote systems.
- Created and maintained eCommerce sites on Shopify and WordPress.
- Collaborated with internal departments to analyse business requirements and generate reports.
- Installed and configured desktops, printers, and peripheral equipment for application systems.
- Collaborated on technical documentation creation for improved user understanding.
- Facilitated seamless data migration during major system upgrades or changes.
- Assisted customers remotely using remote desktop connections, ensuring minimal downtime.
- Streamlined end-user support processes by implementing effective strategies and tools.
- Maintained inventory of all software licenses; ensured compliance with legal requirements.
- Investigated helpdesk enquiries providing support and remedial action for prompt ticket resolution.
- Assisted in software development projects, resulting in more efficient systems.
Mottama HoldingsYangon, Myanmar
Ecommerce Associate & Junior Web Developer
02.2020 - 10.2022
Job overview
- Developed and maintained E-commerce websites using Shopify, WordPress, and WooCommerce.
- Worked closely with graphic designers for seamless integration of visuals into web pages.
- Developed functional websites by utilising HTML, CSS and JavaScript.
- Implemented Odoo for B2B processes and supported end-users with custom modules.
- Updated product information to ensure accuracy and relevancy on websites.
- Created SEO-optimised content to improve online visibility and engagement.
- Monitored marketing campaign performance, analysing data to refine strategies.
- Developed backend solutions in POS and mini programs using PHP and JavaScript.
- Coordinated events focused on IT security enhancement training for staff.
- Resolved customer inquiries through IT ticketing system, ensuring prompt support.
- Tackled projects with passion for web development combined with expertise in PHP, C# and Angular.
- Demonstrated expert coding knowledge of JavaScript, SQL and Python.
Elevate MyanmarYangon, BKK (remote), Myanmar, Thailand
Program Coordinator and Task Force (remote)
07.2021 - 10.2021
Job overview
- Coordinated projects effectively between mentors and clients to ensure alignment.
- Assisted in developing brand website planning for enhanced user engagement.
- Managed documentation processes, ensuring clarity and accuracy.
- Conducted business analysis sessions to identify growth opportunities.
- Participated in international meetings to foster global partnerships.
- Managed communication channels for streamlined information flow.
- Developed detailed programme schedules with careful consideration of deadlines.
- Explored new ideas and approaches by actively encouraging creativity within team.
Education
West Yangon UniversityMyanmar
Bachelor of Arts from English & Literature
06.2017
MITMyanmar
Bachelor of Science from Computer Science
07.2018 - 02.2023
SEAMEO CHAT Myanmar
Diploma in Business English from Advanced
11.2018 - 03.2020
Skills
- PHP and C#
- JavaScript and jQuery
- Microsoft SQL Server and MySQL
- HTML and CSS
- HeidiSQL expertise
- Technical troubleshooting
- E-commerce platforms: Shopify, Magento, WooCommerce
- WordPress management
- Odoo and SAP ERP systems
- MySoft Accounting proficiency
- PAFMS knowledge
- Microsoft 365 suite
- Effective communication skills
- Critical thinking abilities
- Customer support experience
- LAN networking basics
- GitHub collaboration
- Office SharePoint usage
- OneDrive management
- Microsoft Azure familiarity
- Website deployment with IIS and Nginx
- Hardware and infrastructure understanding
- Time management skills
- Digital customer service
Languages
English
Beginner
Japanese
Beginner
Timeline
Customer Service
Metagle
08.2024 - Current
IT OFFICER
Mahaland Company Limited
11.2022 - 05.2024
Program Coordinator and Task Force (remote)
Elevate Myanmar
07.2021 - 10.2021
Ecommerce Associate & Junior Web Developer
Mottama Holdings
02.2020 - 10.2022
SEAMEO CHAT
Diploma in Business English from Advanced
11.2018 - 03.2020
MIT
Bachelor of Science from Computer Science
07.2018 - 02.2023
West Yangon University
Bachelor of Arts from English & Literature
06.2017
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