Summary
Work history
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
HTET HTET HTUN

HTET HTET HTUN

Dubai ,United Arab Emirates

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.

Work history

Sales and Customer Service Representative

CHINESE SUPERMARKET
Dubai, UAE
2022.07 - 2023.08
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.

Marketing Assistant

ALL STAR MEDIA & ADVERTISING
YANGON, MYANMAR
2018.01 - 2018.07
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Assisted manager in implementing and updating procedures to sustain quality standards.
  • Recorded and processed customer data accurately.

Restaurant Waitress

SEEDS RESTAURANT & LOUNGE
Yangon, MYANMAR
2016.12 - 2017.12
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Education

Bachelor of Arts - TOURISM MANAGEMENT

YUANAN MINZU UNIVERSITY
KUNMING /CHINA
Oct 2018 - 2022.06

SINGLE SUBJECT DIPLOMA - MARKETING MANAGEMENT

INSTITUTE OF COMMERCIAL MANAGEMENT, ENGLAND
ENGLAND
Jan 2018 - 2018.06

Certificate of Higher Education - RESTAURANT OPERATIONS

SINGAPORE-MYANMAR VOCATIONAL TRAINING INSTITUTE
YANGON
May 2016 - 2016.11

Skills

  • Customer relations
  • Fluent in Chinese
  • Problem-Solving
  • Teamwork and Collaboration

Languages

English
Intermediate
Chinese (Mandarin)
Intermediate

Timeline

Sales and Customer Service Representative

CHINESE SUPERMARKET
2022.07 - 2023.08

Marketing Assistant

ALL STAR MEDIA & ADVERTISING
2018.01 - 2018.07

Restaurant Waitress

SEEDS RESTAURANT & LOUNGE
2016.12 - 2017.12

Bachelor of Arts - TOURISM MANAGEMENT

YUANAN MINZU UNIVERSITY
Oct 2018 - 2022.06

SINGLE SUBJECT DIPLOMA - MARKETING MANAGEMENT

INSTITUTE OF COMMERCIAL MANAGEMENT, ENGLAND
Jan 2018 - 2018.06

Certificate of Higher Education - RESTAURANT OPERATIONS

SINGAPORE-MYANMAR VOCATIONAL TRAINING INSTITUTE
May 2016 - 2016.11

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