Htet Moe Wai Sharon
Dubai
Summary
Dynamic and personable hospitality professional with 3+ years of experience as a Hostess. Specializes in providing exceptional guest service and ensuring seamless dining operations. Proven ability to manage reservations, coordinate front-of-house activities, and thrive in high-pressure environments with professionalism. Skilled at fostering a welcoming atmosphere, enhancing team performance, and consistently ensuring guest satisfaction. Seeking to leverage strengths in fulfilling the Hostess role to elevate guest satisfaction and drive team excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess
Bussola Restaurant
12.2024 - Current
- Welcome guests warmly, guide them to their tables, and engage with them upon arrival and departure
- Handling calls, emails, and WhatsApp messages for reservations and inquiries.
- Reserving through SevenRooms and confirming closer to date
- Provided detailed information about menu, restaurant policies, effectively addressing guest inquiries.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Processed payments, operated POS system, and maintained accurate financial records, including end-of-shift reconciliations.
- Maintained detailed records and assisted in preparing operational reports to support restaurant management
- Monitored the restaurant atmosphere to align with fine dining standards, adjusting music and lighting as needed to enhance guest experience
- Explain promotions and up-sell supplement package to in-house guests
- Engaging with the supervisor and manager to address guest complaints, aiming to achieve guest satisfaction.
- Completed daily side work and opening and closing duties without fail.
Hostess
Chatrium Hotel Royal Lake Yangon - The Emporia Restaurant
07.2021 - 09.2023
- Managed table reservations effectively
- Greeted and escorted customers to tables
- Informed customers about menu items and daily specials
- Organized and scheduled reservations for 50+ customers daily both over the phone and online
- Provided attentive and professional customer service and fostered warm relationships with repeat customers
- Coordinated with kitchen staffs to deliver food to customers in a timely manner
- Thanked customers upon departure
Waitress
Chatrium Hotel Royal Lake Yangon - The Emporia Restaurant
01.2019 - 06.2021
- Welcome guests, escorted them to their tables with a warm, welcoming demeanor and provided menus
- Efficiently and accurately take food and beverage orders from guests
- Offered valuable support during busy periods, ensuring smooth and efficient service
- Arranged table settings and maintain a tidy dinning area
- Collaborated effectively with team members, fostering a positive work environment for superior guest service
Education
Bachelor of Commerce -
Yangon University of Economics
YangonSingle Subject Diploma - Financial Management
Institute of Commercial Management
Certificate in Food & Beverage Service Course - undefined
Certificate in Basic, Intermediate & Advance Hospitality Course - undefined
Certificate in Chinese Basic Level -
Skills
- Customer Service
- Communication Skills
- Flexibility & Teamwork
- Organizational Skills
- Problem-Solving Skills
- Attention to Detail
- Microsoft office ( Word, Excel, Powerpoint )
- Positive and professional
Certification
- Certificate in Food & Beverage Service Course
- Certificate in Basic, Intermediate & Advance Hospitality Course
- Certificate in Chinese Basic Level
Timeline
Hostess
Bussola Restaurant
12.2024 - Current
Hostess
Chatrium Hotel Royal Lake Yangon - The Emporia Restaurant
07.2021 - 09.2023
Waitress
Chatrium Hotel Royal Lake Yangon - The Emporia Restaurant
01.2019 - 06.2021
Single Subject Diploma - Financial Management
Institute of Commercial Management
Certificate in Food & Beverage Service Course - undefined
Certificate in Basic, Intermediate & Advance Hospitality Course - undefined
Bachelor of Commerce -
Yangon University of Economics
Certificate in Chinese Basic Level -
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