HUAHUA ZHENG
Tour Operator Manager
Dubai,UAE
Summary
Tour Operator Manager with background in service leadership roles. Coordinates daily operations through strategic staff and resource planning. Knowledgeable about industry trends and focused on remaining ahead of competitors by proactively meeting evolving consumer demands.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Tour Operator Manager
Conde Tourism LLC
Dubai, UAE
01.2023 - 12.2023
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
- Accommodated client requests for customisations or modifications as best as possible.
- Confirmed payment of deposits from clients before commencing with bookings.
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Trained and mentored junior consultants in customer service best practices.
Tour Operator Manager
Al Wafaa Tourism LLC
DUBAI, UAE
07.2016 - 06.2020
- Oversaw bookings with accurate calendar management.
- Actioned customer feedback to promote continued service improvement.
- Forecasted long-term business objectives.
- Briefed and motivated staff to deliver daily operational requirements.
- Established competitive pricing strategies to augment sales.
- Devised activity and service plans to meet customer requirements.
- Customized promotional strategies to meet needs of different clients, products and services.
- Established budgets for programme activities and controlled expenditure to meet targets.
Senior Tour Operator
Al Nahr Tourism LLC
Dubai, UAE
04.2011 - 10.2015
- Coordinated bus and transport companies to operate tours according to trip schedules.
- Marketed holidays and tours through travel agents and online booking sites.
- Created contracts and Service Level Agreements with hotel and transportation providers.
- Calculated competitive tour quotes to increase bookings and grow revenue.
- Negotiated below-average hotel costs to maximise earning possibilities.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Processed travel deposit and balance payments accurately, maintaining records of receipt.
Administrative Assistant
Leader Marine LLC
Abu Dhabi, UAE
04.2009 - 03.2011
- Assisted managers in compiling and organising materials for meetings.
- Kept and maintained accurate filing system for preservation of office information.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Received, sorted and distributed incoming mail.
- Provided printing, photocopying scanning support to colleagues.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
Education
Bachelor of Business Administration -
Shanghai University of Finance and Economics
China 09.2004 - 07.2008
Skills
- Analytical problem solving
- Vendor sourcing
- Itinerary creation
- Special travel assistance
- Travel recommendations
- Tourism management
Languages
English
Fluent
Chinese (Mandarin)
Native
Timeline
Tour Operator Manager
Conde Tourism LLC
01.2023 - 12.2023
Tour Operator Manager
Al Wafaa Tourism LLC
07.2016 - 06.2020
Senior Tour Operator
Al Nahr Tourism LLC
04.2011 - 10.2015
Administrative Assistant
Leader Marine LLC
04.2009 - 03.2011
Bachelor of Business Administration -
Shanghai University of Finance and Economics
09.2004 - 07.2008
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