Hi, I’m
Huda Adam
Dubai
Summary
Dynamic and results-oriented professional with over 10 years of experience across Operations, Business Development, and Human Resource Management in the UAE. Proven ability to lead large-scale service operations, secure and manage corporate contracts, and streamline administrative processes across government-linked sectors including GDRFA, DET, DLD, and Emirates ID. Skilled in optimizing workflows, boosting service delivery standards, and aligning strategic goals with regulatory frameworks. Strong expertise in UAE Labour Law, Emiratization policies, and GPSSA compliance. Adept at leading HR audits, payroll, and employee lifecycle management while driving growth through operational excellence and stakeholder engagement.
Overview
26
years of professional experience
1
Certification
Work History
Al Nahda CentreDubai
Human Resources and Talent Development Manager
03.2017 - Current
Job overview
- Designed and implemented strategic HR policies in alignment with UAE Labour Law, GPSSA regulations, and ISO standards (10002, 10004, 9001), ensuring legal compliance and operational efficiency.
- Led the full employee lifecycle from recruitment and onboarding to performance management, training, and exit processes, supporting business continuity and employee engagement.
- Developed competency-based training programs and learning frameworks to upskill employees in service excellence, compliance, and operational systems.
- Spearheaded Emiratisation initiatives by recruiting, onboarding, and mentoring UAE Nationals, supporting national workforce integration and meeting Emiratisation targets.
- Managed monthly payroll and WPS processing using Matrix and Excel with precision, ensuring timely salary disbursement and legal compliance.
- Oversaw employee performance evaluations, coaching interventions, and succession planning strategies to strengthen organizational capability and career growth.
- Built a positive workplace culture through employee engagement programs, recognition initiatives, and regular feedback mechanisms, resulting in improved retention and satisfaction.
- Collaborated with external consultants and training vendors to introduce specialized courses and certifications, improving team skills in customer handling and regulatory adherence.
- Conducted internal HR audits, maintained documentation standards, and supported external audits with zero non-compliance findings.
- Implemented KPIs for HR functions, tracked progress via HR dashboards, and presented insights to leadership for strategic decision-making.
- Possess comprehensive expertise in GPSSA (General Pension and Social Security Authority) and MOHRE (Ministry of Human Resources and Emiratisation) regulations, ensuring 100% compliance in all HR operations, Emiratisation efforts, and employee registrations.
- Administered the full scope of GPSSA processes, including employee eligibility assessments, monthly pension contributions, data accuracy audits, and end-of-service settlements, with zero compliance errors or delays.
- Acted as the company’s primary liaison with MOHRE, managing all labor contracts, quota allocations, regulatory updates, and digital transactions via Tasheel and other approved MOHRE platforms.
- Ensured seamless onboarding and offboarding in line with MOHRE protocols, including employment contract submission, labor card generation, visa issuance, and work permit renewals/cancellations.
- Conducted employee awareness programs on MOHRE policies, GPSSA benefits, and labor rights, improving transparency, retention, and workforce satisfaction.
- Handled labor disputes and legal escalations through MOHRE’s dispute resolution channels, protecting company interests while ensuring fair and lawful treatment of employees.
- Oversaw monthly GPSSA payroll submissions, including pensionable salary calculations and contribution updates for UAE Nationals, while maintaining accurate reporting and audit readiness.
- Developed internal HR manuals and checklists based on GPSSA and MOHRE laws to support HR audits, ensuring all employment practices are legally sound and auditable.
- Regularly monitored updates from MOHRE and GPSSA portals, integrating regulatory changes into policy documents, onboarding kits, and payroll systems without disrupting HR workflows.
Real Returns Real EstateDubai
Human Resources Manager
05.2012 - 02.2017
Job overview
- I effectively managed the human resources function at Real Returns Real Estate, driving significant improvements in recruitment and employee satisfaction.
- In my role at Real Returns Real Estate, I focused on building a robust HR framework for a startup dedicated to Dubai properties.
- I successfully implemented recruitment strategies that not only improved sales performance but also enhanced overall team dynamics.
- My efforts in policy development and employee engagement initiatives significantly contributed to the company's growth trajectory.
- Established a streamlined hiring process that reduced time-to-fill positions by 30%.
- Collaborated with leadership to align HR initiatives with business goals, contributing to a 25% increase in team productivity.
- Fostered a collaborative work environment, leading to a notable decrease in staff turnover rates.
- Spearheaded recruitment strategies to attract top talent for sales and office roles in a competitive real estate market.
- Developed and implemented HR policies to foster a positive workplace culture and enhance employee engagement.
Barclays BankDubai
Learning and Development Assistant Manager
11.2007 - 12.2011
Job overview
- Spearheaded strategic initiatives across retail, corporate, and digital banking, driving operational efficiency and growth.
- Conducted comprehensive market research and competitor analysis to inform executive decision-making.
- Facilitated cross-functional workshops to align stakeholders on strategic goals and KPIs, enhancing collaboration.
- Developed financial models for new product launches, resulting in a 20% increase in customer engagement.
- Reviewed and re-engineered most operational processes.
- Managed the internal operations and collection Audit.
- Managed offshore agency operation and ensured they are in-line with our compliance policies and standards.
- Risk Control Assessment for Collections and Operations Department.
Abu Dhabi Commercial Bank (ADCB)Dubai
Training and Strategy Coordinator
11.2004 - 10.2007
Job overview
- I played a pivotal role in enhancing workforce capability and aligning training initiatives with business objectives.
- Managed logistics for diverse training formats, ensuring high participant engagement and effective learning outcomes.
- Created evaluation metrics to assess training effectiveness, demonstrating a clear ROI for learning initiatives.
- Supported strategy rollouts by developing communication plans and internal guides, ensuring compliance with UAE Central Bank guidelines.
BITS ComputersDubai
Training and Development Consultant
03.1999 - 07.2004
Job overview
- My key role was developing training initiatives for students and staff at BITS Computers.
- Designed and facilitated workshops that boosted student enrollment by 25% in the first year.
- Implemented feedback mechanisms to enhance training effectiveness and improve staff performance ratings.
- Fostered a collaborative learning environment, achieving a 30% increase in course completion rates.
Education
Himalayan university
Bachelor of Arts (B.A.)
03.2021
American East Coast University
Master of Business Administration (M.B.A.)
07.2010
University of Delhi
Bachelor of Commerce
03.1998
Skills
- Talent Management
- Company Organization
- Staff Compensation
- Payroll Coordination
- Human Resources Operations
- File and Records Management
- Workforce Improvements
- Labor Negotiations
- Benefits and Compensation Management
- Wages and Salary
- New Employee Orientation
Certification
CIPD Level 7 certification, Currently enhancing professional skills
Languages
English
Hindi
Arabic
Personal Information
Title: Human Resources and talent DEVELOPMENT Manager
Timeline
Human Resources and Talent Development Manager
Al Nahda Centre
03.2017 - Current
Human Resources Manager
Real Returns Real Estate
05.2012 - 02.2017
Learning and Development Assistant Manager
Barclays Bank
11.2007 - 12.2011
Training and Strategy Coordinator
Abu Dhabi Commercial Bank (ADCB)
11.2004 - 10.2007
Training and Development Consultant
BITS Computers
03.1999 - 07.2004
Himalayan university
Bachelor of Arts (B.A.)
American East Coast University
Master of Business Administration (M.B.A.)
University of Delhi
Bachelor of Commerce
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