HUDA ADEL EL-FADLY
Dubai,UAE
Summary
Highly organized and trusted executive support professional with 7+ years of experience providing high-level administrative, HR, and operational support in fast-paced, multicultural environments. Proven ability to manage complex calendars, coordinate stakeholders, handle highly confidential information, and support senior leadership with discretion, judgment, and efficiency. Known for strong ownership, adaptability, and the confidence to engage with senior stakeholders.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work history
Customer Service Advisor
Qmobility - Concentrix
Abu Dhabi
12.2024 - 09.2025
- Delivered high-quality customer support in a high-volume, KPI-driven environment using Genesys and CRM platforms.
- Managed complex inquiries, escalations, and documentation while maintaining service excellence.
- Demonstrated strong composure, judgment, and communication under pressure.
Senior Administrative Officer
KWC Professional ME LLC
Ras El Khaimah, UAE
09.2023 - 11.2024
- Provided direct administrative and executive-level support to senior management, acting as trusted liaison between leadership, internal departments, and external clients.
- Managed executive calendars, scheduled internal and external meetings, and ensured effective prioritization of leadership time.
- Coordinated meetings, prepared documentation, handled correspondence, and ensured timely follow-ups on action items.
- Managed confidential commercial documentation, pricing approvals, contracts, and internal records with high discretion.
- Liaised with sales, finance, and operations teams to align executive priorities and ensure smooth execution.
- Maintained executive records and reports using SAP and CRM systems, ensuring accuracy and compliance.
- Proactively identified scheduling conflicts and operational risks, resolving issues before escalation.
Customer Success Specialist Bilingual German/English
Teleperformance
Cairo, Egypt
05.2022 - 08.2023
- Supported international clients with reservations, account management, and service recovery.
- Coordinated bookings and schedule changes using Sabre reservation system.
- Collaborated cross-functionally to improve customer satisfaction and operational efficiency.
HR Assistant (Bilingual German\English)
Sutherland
Alexandria, Egypt
01.2020 - 05.2022
- Supported HR leadership with end-to-end recruitment coordination for multilingual roles across multiple accounts.
- Managed confidential employee data, offer letters, onboarding documentation, and personnel records.
- Coordinated interview scheduling, onboarding plans, and training calendars in collaboration with department heads.
- Prepared reports, attendance summaries, and performance documentation for senior HR management.
Event Planning Assistant
GI Group
Berlin, Germany
06.2018 - 05.2019
- Supported planning and execution of corporate events, conferences, and executive meetings.
- Coordinated vendors, venues, logistics, and on-site arrangements.
- Assisted with schedules, guest coordination, and operational readiness.
Online Content Moderator Bilingual English/Arabic
Arvato Bertelsmann
Berlin, Germany
01.2015 - 05.2018
- Monitored and reviewed user-generated content to ensure compliance with platform standards and policies.
- Collaborated with internal teams to investigate and resolve content-related issues efficiently.
- Protected users by ensuring swift and effective removal of offensive or harmful content.
Education
Bachelor of Arts - Tourism Guidance Department
Alexandria University Faculty of Tourism And Hotels
Alexandria, Egypt 10.2010 - 05.2021
Erasmus Exchange student - History and cultural studies
Free University Berlin
Berlin, Germany 10.2014 - 08.2015
Skills
Executive & C-Suite Support (7 years in fast-paced environments)
Complex Calendar, Meeting & Time Management
Confidential Information Handling & Discretion
Senior Stakeholder & Board-Level Coordination
Travel & Logistics Coordination
Cross-Functional Liaison & Follow-Up
Executive Communication & Documentation
CRM & ERP Systems (SAP, Microsoft Dynamics, SIBAL CRM)
Languages
Arabic
English
German
Timeline
Customer Service Advisor
Qmobility - Concentrix
12.2024 - 09.2025
Senior Administrative Officer
KWC Professional ME LLC
09.2023 - 11.2024
Customer Success Specialist Bilingual German/English
Teleperformance
05.2022 - 08.2023
HR Assistant (Bilingual German\English)
Sutherland
01.2020 - 05.2022
Event Planning Assistant
GI Group
06.2018 - 05.2019
Online Content Moderator Bilingual English/Arabic
Arvato Bertelsmann
01.2015 - 05.2018
Erasmus Exchange student - History and cultural studies
Free University Berlin
10.2014 - 08.2015
Bachelor of Arts - Tourism Guidance Department
Alexandria University Faculty of Tourism And Hotels
10.2010 - 05.2021