Huda Alyounes
Abu Dhabi,United Arab Emirates
Summary
Administrative Officer with more than 10 years of experience delivering high-quality administrative assistance. Manages diaries and projects with exceptional planning skills. Administrator certified.
Overview
17
17
years of professional experience
Work History
Administrative
Lensbox.me Branch of Zara Optics LLC
Abu Dhabi
06.2016 - Current
- Customer Services Managing relation between Lensboxme and Amazon with 17 global market in GCC, Europe, America, Singapore, Japan, and Australia
- Following customer order and complain
- Delivered extensive secretarial and administrative support to store team through ordering , shipping and customer call .
- Marketing the online store in all social media & google
- Managing the SEO with IT.
- Professionally handled escalated complex customer call queries from ordering clients.
PRIME OPTIC LLC ABUDHABI
09.2011 - 01.2016
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Designed comprehensive support packages tailored to meet needs of individual service users.
- Advocated on behalf of service users to protect their best interests.
Administrative work
ALSHAM OPTIC LLC DUBAI
Dubai, United Arab Emirates
02.2010 - 07.2011
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Designed comprehensive support packages tailored to meet needs of individual service users.
- Advocated on behalf of service users to protect their best interests.
Assistant Engineer
INTEX GLASS & ALUMINIUM, Horizon Institute
Damascus, Syria
03.2008 - 06.2009
- Design aluminum & glass fronts & some of these projects I have worked Cham Center Building Building Damiskino Mall - 3
- Researched and developed unique engineering calculation spreadsheets for corporate meetings.
- Tracked and monitored project milestones and budgets to prepare progress reports.
- Prepared working plans and detailed drawings from sketches and notes for engineering purposes.
- Resolved potential issues quickly to maintain smooth project delivery processes.
Assistant Engineer
Emad, MODERN EKSSAA CO
Damascus, Syria
07.2007 - 03.2008
- Design and drawing residential buildings
- Prepared working plans and detailed drawings from sketches and notes for engineering purposes.
- Resolved potential issues quickly to maintain smooth project delivery processes.
- Carried out detailed feasibility inspections against specifications for continued project progression.
Administrator
ALMOSTAQBAL Construction
Damascus, Syria
09.2006 - 06.2007
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Effectively managed incoming and outgoing mail to maximize office efficiency.
- Organized physical files and digitized records to support ease of access and GDPR compliance.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Education
Diploma - Civil Engineering, Public Construction
University of Damascus
Damascus2006
Diploma - AutoCAD & 3D Max
RIDA Computer Center
Damascus2006
Diploma - AUTO CAD
RIDA Computer Center
Damascus2005
Skills
- Personnel management
- Administrative staff management
- Contract preparation
- Excel proficiency
- Office management
- Business administration
- Dedicated team player
- Professional correspondence
- Incoming and outgoing mail management
- Petty cash management
- Project scheduling
- Proper phone etiquette
- Appointment setting
- Staff relations
- Social media knowledge
- Employee management
Languages
Arabic
Native
English
Fluent
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Administrative
Lensbox.me Branch of Zara Optics LLC
06.2016 - Current
PRIME OPTIC LLC ABUDHABI
09.2011 - 01.2016
Administrative work
ALSHAM OPTIC LLC DUBAI
02.2010 - 07.2011
Assistant Engineer
INTEX GLASS & ALUMINIUM, Horizon Institute
03.2008 - 06.2009
Assistant Engineer
Emad, MODERN EKSSAA CO
07.2007 - 03.2008
Administrator
ALMOSTAQBAL Construction
09.2006 - 06.2007
Diploma - Civil Engineering, Public Construction
University of Damascus
Diploma - AutoCAD & 3D Max
RIDA Computer Center
Diploma - AUTO CAD
RIDA Computer Center
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