Huda Saeed Alketbi
Alain,United Arab Emirates
Summary
Highly skilled professional with extensive experience in customer service, patient registration, and data entry. Proficient in Microsoft Office and adept at appointment scheduling and reception area maintenance. Demonstrates strong teamwork, good communication, and the ability to work under pressure. Known for excellent time management, flexibility, and telephone etiquette. Committed to delivering exceptional service and maintaining a high standard of efficiency in all tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Shams Al Waha Medical Centre
Al Ain City, Abu Dhabi
12.2023 - 02.2025
- Greet and assist patients in courteous and professional manner.
- Schedule and confirm patient appointments.
- Answer phone calls, respond to inquiries, and direct calls to appropriate departments.
- Maintain patient records and ensure confidentiality in compliance with healthcare regulations.
- Process billing, insurance claims, and handle payments.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Completed data entry tasks whilst adhering to strict deadlines.
- Answered 10+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
Internship
Abu Dhabi Agriculture and Food Safety Authority
Al Ain , Abu Dhabi
03.2019 - 05.2019
- Trained on food inspection in different units (schools - restaurants- supermarkets - catering and factories).
Education
Bachelor - Food Science
United Arab Emirates University
Al Ain City, Abu Dhabi05.2019
Skills
- Microsoft Office
- Fast learner
- Work under pressure
- Data Entry
- Teamwork
- Good communication
- Patient registration
- Customer service
- Appointment scheduling
- Reception area maintenance
- Microsoft Office
- Time management
- Flexible
- Telephone etiquette
- Email communication
Personal Details
- Date of birth : 04/09/1996
- Gender: Female
- Nationality : Emirati
Certification
Certificate of information security awareness on Jan 31, 2025
Languages
Arabic
Native
English
Intermediate
References
References available upon request.
Timeline
Receptionist
Shams Al Waha Medical Centre
12.2023 - 02.2025
Internship
Abu Dhabi Agriculture and Food Safety Authority
03.2019 - 05.2019
Certificate of information security awareness on Jan 31, 2025
Bachelor - Food Science
United Arab Emirates University
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