HUDAYBERDI KERIMOV
Summary
Dedicated and service-oriented professional with 5+ years of experience in the hospitality industry. Proven track record of delivering exceptional guest experiences through effective communication, problem-solving, and attention to detail. Adept at utilizing reservation systems, handling inquiries, and ensuring seamless front desk operations.
Overview
7
7
years of professional experience
Work History
Front Office Agent
Golden Sands Hotel and Residences
Sharjah, Sharjah
03.2022 - 01.2024
- Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
- Ensure payments are made with according to the cash handling procedures and process accurately and efficiently all reservations and cancellations
- Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area
- Maintain appropriate stock of supplies and reception stationaries
- Effectively communicate with all departments on all guests' requests and complaints for smooth service
- Ensure excellent customer service levels are maintained when processing reservations and guest requests
- Ensure all administrative functions of the guest services areas are fulfilled accurately and efficiently, with strict adherence to the hotel's standards and procedures
- Secured valid form of payment (., credit card, cash) prior to issuing room key.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
Front Desk Agent
Endless Suites Hotel
01.2020 - 01.2022
- Processed all guest check-ins by confirming reservations in computer system, verifying guest identity requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures
- Processed all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay
- Communicated to appropriate staff that there are guests that are waiting for an available room
- Cleared departures in computer system to document that rooms are no longer occupied
- Coordinated with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
Front Desk Agent
World Point Reis Inn Hotel
01.2017 - 01.2020
- Processed all guest check-ins by confirming reservations in computer system, verifying guest identity requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures
- Processed all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay
- Communicated to appropriate staff that there are guests that are waiting for an available room
- Cleared departures in computer system to document that rooms are no longer occupied
- Coordinated with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
Education
Bachelors (B.A) - Economics
University of Pune
05.2016
Course - English Language
University of Pune
05.2013
Skills
- Time Management
- Problem-solving skills
- Customer Focus
- Organized
- Process Improvement
- Interpersonal skills
- Customer Relationship
- Skilled Multi Tasker
- Inspiring people
- Customer service
- Team player
- Effective planning skills
- Multicultural Team Leadership
Languages
English
Advanced (C1)
Russian
Upper intermediate (B2)
Turkish
Bilingual or Proficient (C2)
Timeline
Front Office Agent
Golden Sands Hotel and Residences
03.2022 - 01.2024
Front Desk Agent
Endless Suites Hotel
01.2020 - 01.2022
Front Desk Agent
World Point Reis Inn Hotel
01.2017 - 01.2020
Bachelors (B.A) - Economics
University of Pune
Course - English Language
University of Pune
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