Hufsa M Nadeem

As the first point of contact for customer inquiries, I ensured a smooth and positive delivery experience by resolving issues efficiently and maintaining clear, professional communication across all channels.

• Handled high volumes of customer queries via phone, email, and chat with a calm, solutions-focused approach.
• Resolved delivery issues and complaints promptly, enhancing customer satisfaction and loyalty.
• Collaborated with logistics and dispatch teams to ensure timely order fulfillment and effective problem-solving.
• Met performance targets while maintaining service quality and professionalism.
• Built strong customer relationships through active listening, empathy, and clear communication.
• Maintained accurate records of interactions and feedback

• As a Sales specialist at Al Naas Real Estate, I was responsible for promoting high-value properties and connecting clients with the best investment opportunities. My work involved strategic outreach, client engagement, and negotiation support.

• At Expo 2020, I represented UPS as a Customer Service Representative, supporting logistics and customer satisfaction for one of the world's largest global events. I handled inquiries, tracked shipments, and ensured smooth international deliveries in a high-pressure environment.
• Responded to customer inquiries and concerns related to orders, delivery schedules, and shipping services.
• Coordinated with logistics teams to guarantee timely and secure delivery both locally and internationally.
• Processed shipments through UPS Mail Innovations and Sure Post for international and P.O. box deliveries.

My role focused on customer service and client coordination in a high-end, detail-sensitive environment.

• Welcomed and assisted clients attending high-profile diamond exhibitions.
• Responded to client queries in person.
• Supported documentation and coordination of auction materials.
• Collected and relayed feedback to improve customer service and event execution.

• Recruited qualified participants for research studies based on project criteria.
• Moderated interviews and focus groups, ensuring insightful and unbiased data collection.
• Translated research materials and transcripts accurately between English, Urdu, and Punjabi.
• Maintained clear communication with clients and participants to ensure smooth project execution