Huldha Rusvelt
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in freight forwarding, dispatch planning, and customer relationship management. Demonstrates strong skills in vendor management and transportation, coupled with a strategic mindset and motivational leadership. Proficient in MS-Office Suite and known for excellent communication abilities, both verbal and written. Recognized for attention to detail, organizational prowess, and the ability to deliver timely customer service. Committed to fostering collaborative environments while driving tasks to completion with innovation and adaptability. Seasoned professional with focus on strategic leadership and business development. Transform businesses through innovative strategies and drive growth via collaborative team management and data-driven decision-making. Skilled in navigating complex challenges to deliver sustainable results.
Overview
16
16
years of professional experience
4010
4010
years of post-secondary education
Work history
Executive – Customer Service
TRANSMARINE CARGO SERVICES LLC
Dubai, Dubai
02.2024 - 11.2025
- Handled operations & customer service operations for international and domestic freight shipments, ensuring timely and accurate delivery.
- Served as primary point of contact for clients, tracking shipments, and resolving issues promptly.
- Coordinated with internal departments (operations, documentation, customs, and logistics) to ensure seamless freight forwarding services.
- Managed bookings from sales desk to arrange shipment processing.
- Built and maintained strong relationships with clients, resulting in increased customer retention and satisfaction scores.
- Resolved customer complaints efficiently, reducing escalation and improving client satisfaction.
- Provided real-time shipment updates and proactively communicated delays or issues with clients and stakeholders.
- Conducted post-shipment follow-ups and customer feedback analysis to improve service delivery.
- Maintained accurate customer records and ensured timely billing and documentation.
- (FREIGHT FORWARDING)
- Highlights: (From February 2024 to till now)
Executive - Operation
GALEON SHIPPING LLC
08.2022 - 02.2024
- Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems, help resolve issues. Set up shipments as required by customers.
- Strength in FFD – 1. Jebel Ali Freezone shipment handling, 2. Cross Trade, 3. Cross Stuffing, 4. Launch shipments, 5. Courier Shipments handling (For SEA & AIR)
- Handling from Booking confirmed till delivery to end cnee as customer service as well as operation executive according to the scope of each shipment for Import & Exports
- Implemented cost-saving measures, reducing overheads significantly.
- Conducted extensive market research for better understanding of competitor strategies.
Sales Coordinator
Ultimate Trading LLC
Dubai
11.2021 - 08.2022
- Preparing sales quotation as per the client requirement
- Follow – up of quotation with clients.
- Getting rates from suppliers for the enquiries and sending to clients on time.
- New clients and exciting client follow up and sending updates profile.
- Scheduling appointments with clients
- Managing reports like Daily Sales Quotation report, LPO Report, Sales Report.
- Maintain records with regards to sales.
- Coordinating with sales and purchase team and follow up
- Dubai – UAE
- Highlights: (From November 2021 to till August 2022)
Customer Care Executive
Holiddayz in Retreat LLC
Dubai
07.2021 - 10.2021
- Doing welcome call for the new clients & verifying applications.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade of the package as per customer request.
- Assist with placement of orders, refunds, or exchanges.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders as per the customer request as per company policy.
- Act as the company gatekeeper and attempt to persuade customer to reconsider cancellation.
- Handle changes in policies or renewals and disputes.
- Dubai – UAE
- Highlights: (July 2021 to Oct 2021)
Senior Executive
Movemax System Logistics Pvt Ltd.
Chennai
02.2011 - 12.2015
- Receiving all shipment notifications from overseas offices.
- Checking the order and scope of the shipments.
- Issuing shipment notification and verifies that all information is complete and correct.
- Providing shipment notifications (pre-alerts) to customers to ease their planning
- Sending documents of shipment to shipping line for manifestation
- Regular follow ups of the shipments (tracking) and keep updating customers
- Providing documents to customs clearance dept for clearance purpose.
- Following with shipping line for transshipment connections of the shipments
- Co-coordinating with customers and clearance personal for documents required for clearance.
- Issuing of delivery order of the shipment on-time
- Follow up and updating the clearance process to customers
- Ensure shipment delivered on-time without delay
- Billing as quotation and file closing
- Chennai
- Highlights: (1st February 2011 - Dec 31st 2015)
Executive Ocean Freight and Logistics Coordinator
Indo Lloyd Freight Systems Pvt. Ltd.
10.2009 - 01.2011
- Receiving PO details from A&F
- Checking the PO details with purchaser/buyers for the supplier details
- Follow up of PO readiness & deadlines
- Follow up of dispatched PO from suppliers all over India
- Confirmation of PO's in CFS
- Updating the received orders in software (ORBIS)
- Planning for FCL & LCL consoles to A&F
- Documentation (Pre & Post Documents)
- Releasing Bill of Ladings to the suppliers as per agreed norms
- Receiving expenses from the carriers & vendors
- Billing as the quotations
- Sending Post shipment docs as per SOP
- Follow up till the shipment received in A&F
- Sending daily reports (xls) to buyer, suppliers & A&F
- India
- JAS Forwarding Worldwide Pvt Ltd Chennai, India since 28th Dec 2007 till 31st Jan 2009
- Abercrombie & Fitch (A&F) Ocean Exports – One hand handling of pre-operations & post operations.
Education
Bachelor of Commerce - Secretarial Practice
Annai Veilankanni's College
IndiaH.S.C -
Govt. Girls Hr., Sec., School
Nandhivaram, Guduvanchery, Kanchipuram Dist, IndiaS.S.L.C - undefined
Govt. Girls Hr., Sec., School
Nandhivaram, Guduvanchery, Kanchipuram Dist, IndiaSkills
- Documentation (Freight Forwarding)
- Dispatch Planning, Shipping & Freight Forwarding
- Customer Relationship Management
- Freight Transportation
- Vendor Management & Transportation
- Good mentoring and leadership skills
- Knowledge in MS-Office Suit Outlook
- Good verbal and written communication skills in English
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others
- Able to express ideas clearly and convey necessary information
- Able to recognize and attend to important details with accuracy and efficiency
- Able to provide courteous, timely service when addressing customer questions and Knowledge in Concerns
- Possesses strong data entry skills
- Possesses strong organizational and time management skills, driving tasks to completion
- Motivational Leader, Adaptable Communicator
- Strategic Thinker, Collaborative, Team Player
- Innovative
Linguistic Abilities
English: Fluent (speaking, reading, writing)
Fluent
Tamil: Fluent (speaking, reading, writing)
Native
Hindi : Fluent (speaking)
Fluent
Declaration
I hereby declare all the above details /information is true and the best of my knowledge.
Key Result Areas
- Driving smooth flow of import and export ensuring continuous interaction with clients to ensure that areas of concern are addressed promptly for improved preset service levels
- Coordinating with Freight agent, shipping line and customs clearing also with Overseas Agents
- Executing verification of the shipment documents (Invoice, packing list, Certificate of origin, B/L or AWB) and coordinating with Transport companies
- Following up with the vendors while analyzing / reviewing their billings, purchase orders, vendor reconciliation Invoice, agreements / contracts / amendment's.
- Creating request for quotation to appropriate vendors based on the nature of requirements.
- Building long-term professional partnerships with various shipping lines / Co-Loaders / freight forwarders / customs house agent's depending on their sectorial strengths.
Additional Responsibilities
- In absence of the other departments people, will take care of Air Exports, Air Imports & also Ocean Exports
- Helping accounts dept in file closure for analyzing profit / loss as per shpts.
Vendor Management
- Identification of transportation requirements of company
- Selection of the appropriate vendor
- Obtain & negotiate contracts
- Cultivate relationship with vendors.
Timeline
Executive – Customer Service
TRANSMARINE CARGO SERVICES LLC
02.2024 - 11.2025
Executive - Operation
GALEON SHIPPING LLC
08.2022 - 02.2024
Sales Coordinator
Ultimate Trading LLC
11.2021 - 08.2022
Customer Care Executive
Holiddayz in Retreat LLC
07.2021 - 10.2021
Senior Executive
Movemax System Logistics Pvt Ltd.
02.2011 - 12.2015
Executive Ocean Freight and Logistics Coordinator
Indo Lloyd Freight Systems Pvt. Ltd.
10.2009 - 01.2011
S.S.L.C - undefined
Govt. Girls Hr., Sec., School
Bachelor of Commerce - Secretarial Practice
Annai Veilankanni's College
H.S.C -
Govt. Girls Hr., Sec., School