Humaid Alkindi

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintain effective security management across Expo 2020 site through processes, liaison and leadership.
• Manage implementation of new Access and Egress security plans and controls.
• Establish and manage security relationships with Expo external stakeholders and contractors throughout all phases of Expo 2020
• Provide daily reports to keep DSS advised of all routine and none routine security activities within the site.

• Achieved management recognition by designing and implementing special project during internship.
• Sorted and organized files, spreadsheets and reports.
• Analyzed problems, identified solutions and made decisions.
• Completed research, compiled data, updated spreadsheets and produced timely reports.
• Worked on projects using knowledge gained in classes to put together recommendations for issues.

• Gained orientation and understanding of Mall Operations procedures, standards, services, and activities.
• Conducted inspections and reported findings.
• Coordinated with other departments to ensure smooth operations.
• Acquired knowledge of Mall assets such as Electrical, Mechanical, HVAC, Plumbing, Low Current, and Civil systems.
• Identified critical issues and provided solutions to ensure efficient functioning of assets.
• Handled projects by creating project scope of works, providing estimated costs, and familiarizing with procurement processes. Conducted site surveys with vendors/suppliers/contractors.
• Followed project procedures and adhered to Opex and Capex Budgets.
• Raised Purchase Requisitions (PR) for necessary project materials and resources.
• Collaborated with various departments, including Marketing, Retail Delivery, Facilities Management, HSE and ERU, Security and Traffic, Stakeholders, Guest Service, and RDT.
• Sent meeting invites and facilitated meetings with other departments and stakeholders to understand their processes and procedures.
• Discussed and resolved issues to ensure effective inter-departmental coordination.

Overall, demonstrated strong skills in understanding processes, technical knowledge, project handling, and inter-departmental collaboration, resulting in efficient Mall Operations and smooth coordination among various departments. Demonstrated ability to identify critical issues, provide solutions, and effectively communicate with stakeholders at all levels. Successfully contributed to the overall success of the Mall Operations team.

• Supervised and coordinated team to provide guidance and support and maximize performance.
• Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
• Developed and implemented useful strategies to increase sales and customer satisfaction.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to learn quickly and adapt to new situations.
• Cultivated interpersonal skills by building positive relationships with others.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Managed complex PR campaign, collaborating across departments and with various stakeholders. Coordinated seamless communication and alignment to achieve campaign goals.