Humaid alteneiji
Dubai,united arab emirates
Summary
Dedicated and customer-focused professional with 1 year of experience in providing outstanding customer service . Adept at resolving inquiries, handling complaints, and ensuring customer satisfaction. Excellent communication skills, a commitment to accuracy, and a passion for exceeding customer expectations.
Work history
customer service clerk
Fast Track Real Estate Registration Trustees
Dubai, United Arab Emirates
01.2015 - 01.2015
- Respond to customer inquiries via phone, email, and chat, consistently maintaining a high customer satisfaction rate of over 95%.
- Resolve complex customer issues and complaints in a timely and effective manner, ensuring a positive resolution for both the customer and the company.
- Process customer orders, returns, and exchanges, managing a high volume of transactions daily.
- Collaborate with cross-functional teams, including sales and logistics, to expedite the resolution of customer issues.
- Assist in training new customer service team members, sharing best practices and ensuring a cohesive and efficient team environment.
Education
High School -
01.2008 - 01.2010
Skills
- Excellent verbal and written communication skills
- Proficient in customer relationship management (CRM) software
- Strong problem-solving and conflict resolution abilities
- Attention to detail and accuracy
- Ability to work effectively in a fast-paced environment
- Multitasking and time management skills
Languages
Arabic
Native
English
Fluent
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