HUMNA ALI

Dynamic and Resourceful Regional Facilities Manager at JLL

As a proactive and resourceful Regional Facilities Manager at JLL, I excel in overseeing the comprehensive management of facilities, processes, and HSSE initiatives, while nurturing client relationships for a diverse portfolio of esteemed clients across various sectors and regions. With a robust expertise in developing and sustaining a healthy customer pipeline, I bring over nine years of hands-on experience in facilities management and client relations, having successfully collaborated with industry-leading organizations such as Clarivate, Verizon, Philips, Twitter, Thomson Reuters, WeWork, EY, Unilever, Refinitiv, Amazon, KPMG, Signify, Wilhelmsen Shipping Services, Criteo, VMware, Careem, IBM, among others.

I consistently pursue new business opportunities while expertly managing a dedicated team of on-site staff, vendors, finance, sourcing and procurement, legal, and contractors to ensure the timely and high-quality delivery of services. My ability to navigate high-volume workloads, multitask effectively, and coordinate complex projects and budgets has been instrumental in driving success. Additionally, I have showcased my proficiency in HR recruitment and onboarding by providing six months of targeted support to the organization, including successful staff placements for the EXPO account and various regional roles.

I am deeply motivated by the pursuit of new skills, the enhancement of client satisfaction, and making meaningful contributions to both team success and organizational growth.

 Client Engagement
- Foster strong client relationships through regular communication via weekly/bi-weekly calls, ensuring transparency on HSEQ inspections and project updates.
- Deliver comprehensive reports on site activities and essential operations, focusing on client satisfaction and feedback.
Health, Safety, Security & Environment (HSSE)
- Conduct thorough interviews with subcontractors, outlining safety protocols and emergency procedures.
- Oversee adherence to JLL's orientation checklist, performing regular spot checks and incident reporting for continuous improvement.
Operations Management
- Resourceful professional with over 9 years of operations experience, adept at managing on-site and remote tasks.
- Ensure compliance with safety standards while coordinating vendor performance and managing diverse teams, including training and inspections.

- Coordinated cross-functional teams—Finance, Sourcing & Procurement, Legal, Sustainability, HR, and Sales & Marketing—regionally to enhance account management efficiency while Collaborating with procurement on vendor contracts and manage staffing, including office personnel and support roles.
- Skilled in organizing events, office setups, and liaising with finance for invoicing and monthly accruals.
Vendor/Sub-Contractor Management
- Coordinate vendor deliverables and monitor inventory in alignment with purchase orders.
- Negotiate contracts and manage timelines, ensuring timely supply of materials and services.
- Maintain meticulous records of subcontractors and financial transactions to optimize cost efficiency and compliance.
Reporting & Analytics
- Prepare and present weekly updates, monthly reports, and SLA performance trackers.
- Maintain comprehensive records for Performance Review Meetings (QBR) and stakeholder surveys, contributing to strategic planning and operational excellence.

Interests:
- Reading: Passionate about literature and continuous learning.
- Health & Fitness: Committed to maintaining a balanced and active lifestyle.
- Travel: Enthusiastic about exploring new cultures and places.
- Support & Guidance: Dedicated to helping and uplifting others.

References available upon request.