Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic
Huraira Fayyaz Abbasi

Huraira Fayyaz Abbasi

Riyadh,Saudi Arabia

Summary

Dedicated professional with extensive expertise in customer service and complaint handling. Demonstrates exceptional punctuality and reliability, ensuring seamless operations and customer satisfaction. Proficient in cash handling, health and safety compliance, and public speaking. Strong communication skills and cultural awareness enhance customer relations and product knowledge. Committed to continuous improvement and excellence in service delivery.

Overview

6
6
years of professional experience

Work History

Shift supervisor

Tim Horton
Riyadh, Saudi Arabia
08.2023 - Current
  • Improved team cohesion by implementing effective communication strategies.
  • Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
  • Resolved customer complaints promptly, leading to enhanced customer relations.
  • Delegated tasks to staff members to ensure efficient shift operation.
  • Monitored cash registers and transactions, reducing instances of financial discrepancies.
  • Coordinated staff training for improved service delivery.
  • Improved workplace safety to reduce accidents and near-misses.

Petrol Station Foreman

Shell plc
Rawalpindi , Pakistan
02.2021 - 05.2023
  • Coordinated logistics for efficient material delivery and storage.
  • Oversaw compliance with health and safety legislation, reducing potential legal issues.
  • Liaised closely with project managers delivering updates on project progress regularly.
  • Maintained high-quality standards by monitoring construction processes.
  • Resolved conflicts amongst team members, promoting a harmonious work environment.
  • Verified projects cost to align with allotted budget.
  • Identified project issues quickly to minimise delays.

Call Centre Agent

Gravity BPO
Rawalpindi , Pakistan
12.2018 - 01.2021
  • Resolved conflicts in a respectful manner, promoting a positive image of the company.
  • Facilitated positive customer experiences with attentive service.
  • Conducted market research surveys over the phone to gather valuable consumer insights.
  • Increased client trust by providing accurate product information.
  • Used persuasive selling techniques to promote company products and services successfully.

Education

Diploma of Education - Mechanical Engineering

KPK Technical Board
Islamabad
04.2001 -

Skills

  • Punctuality and reliability
  • Complaint handling expertise
  • Cash handling
  • Customer relations
  • Customer Service
  • Health and Safety Compliance
  • Communication skills
  • Cultural awareness
  • Product knowledge
  • Public speaking

Languages

English
Arabic
Urdu
Punjabi

Affiliations

  • Cricket

Accomplishments

    Achievements,

  • Participated in national and local Naat competitions.
  • Received award and trophy for outstanding performance in Naat recitation.
  • Recognized for vocal excellence, delivery, and poetic expression.

    • Winner – Naat Recitation Competition 2013

    Winner – Naat Recitation Competition 2014

    Winner – Naat Recitation Competition 2015

    Winner – Naat Recitation Competition 2016

Timeline

Shift supervisor

Tim Horton
08.2023 - Current

Petrol Station Foreman

Shell plc
02.2021 - 05.2023

Call Centre Agent

Gravity BPO
12.2018 - 01.2021

Diploma of Education - Mechanical Engineering

KPK Technical Board
04.2001 -

Similar Profiles

CREATE PROFILE
Huraira Fayyaz Abbasi