Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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HUSAINI YUSUF PATRAWALA

HUSAINI YUSUF PATRAWALA

Dubai

Summary

Experienced Senior Operations Manager with 14 years of expertise in driving operational excellence and process improvement. Excellent communication and leadership skills. Experienced in developing and leading cross-functional teams in a fast-paced environment, and achieving success. Skilled in strategic planning, process improvement, and cost control. Have a successful track record of managing projects, overseeing logistics and supply chain operations, and streamlining processes to optimize performance.

Overview

21
21
years of professional experience

Work History

Senior Operations Manager -

Accurate Meezan Trading LLC
Dubai
11.2009 - 05.2025
  • Established and implemented efficient processes to streamline daily operations.
  • Developed and implemented a cost-saving strategy that reduced expenses by 10%.
  • Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
  • Collaborated with the executive team to develop long-term strategies for the organization.
  • Implemented a quality control system to ensure product quality.
  • Supervised the maintenance of all equipment in the facility.
  • Evaluated production output while meeting established goals and deadlines
  • Finalized agreements with external suppliers to lower costs and maintain quality standards.
  • Collaborated with cross-functional teams to develop process improvements that increased productivity.
  • Ensured compliance with all applicable regulations and industry standards.
  • Developed and maintained key relationships with external vendors to ensure efficient operations.
  • Successfully implemented new operational initiatives that resulted in improved employee productivity and customer satisfaction.
  • Provided guidance, support, and mentorship to junior team members.

Senior Analyst -

Eclerx Services Limited
Mumbai
07.2007 - 10.2009
  • Creation and maintenance of Dell Premier Accounts for the US and Canada regions.
  • Handling of US and Canada requests for updating the Dell Premier Pages.
  • Managing customer-centric operations & ensuring customer satisfaction by achieving delivery & service quality norms in the organization.
  • Attending to investors/ clients (individuals/corporate clients) concerns & complaints and undertaking steps for effectively resolving them.
  • Maintaining cordial relations with customers to sustain the profitability of the business.
  • Ensuring a 100% quality benchmark within the stipulated ETA.

Customer Service Analyst -

Bharti Airtel Limited
Mumbai
09.2004 - 06.2007
  • Evaluated and responded to customer inquiries, concerns and complaints in a timely and professional manner.
  • Implemented a customer service training program to improve customer service representatives' product knowledge and communication skills.
  • Developed customer service reports and analyzed customer service trends to identify areas for improvement.
  • Assisted in the development and execution of customer loyalty programs.
  • Developed and implemented customer service policies and procedures to improve customer satisfaction levels.
  • Successfully managed customer service operations for a global telecommunications company, resulting in a 20% reduction in customer complaints.

Education

MASTERS OF BUSINESS ADMINSTRATION (MBA) - Operations Management

EUROPEAN INTERNATIONAL UNIVERSITY
Paris
06.2025

BACHELOR OF ARTS -

ELPHINSTONE COLLEGE
Mumbai, India
03.2003

HIGHER SECONDARY EDUCATION (H.S.C) -

ELPHINSTONE COLLEGE
Mumbai, India
03.2001

Skills

  • Communication
  • Problem-Solving
  • Team Management
  • Decision Making
  • Teamwork
  • Leadership Skills
  • Process Improvement
  • Financial Management
  • Operations management
  • Cross-functional coordination
  • Operational excellence
  • Effective communication
  • Administrative management
  • Marketing strategies
  • Business development

Languages

  • ENGLISH
  • HINDI
  • GUJARATI
  • MARATHI

Personal Information

  • Date of Birth: 02/01/83
  • Nationality: Indian
  • Driving License: 1612615 (AUTOMATIC LMV)

Timeline

Senior Operations Manager -

Accurate Meezan Trading LLC
11.2009 - 05.2025

Senior Analyst -

Eclerx Services Limited
07.2007 - 10.2009

Customer Service Analyst -

Bharti Airtel Limited
09.2004 - 06.2007

MASTERS OF BUSINESS ADMINSTRATION (MBA) - Operations Management

EUROPEAN INTERNATIONAL UNIVERSITY

BACHELOR OF ARTS -

ELPHINSTONE COLLEGE

HIGHER SECONDARY EDUCATION (H.S.C) -

ELPHINSTONE COLLEGE

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