Husam Hussien
Retail Store Manger
Summary
Hardworking retail professional looking to join a dynamic, creative, growing, profitable, and respectable organization, which appreciates and employs qualified professionals in retail industry focusing on fashion, trends and customer satisfaction implementation elements to achieve a strong KPI performance and build a foundation for a long-term career in the retail sector with +4 years experience in POS systems and inventory management functions; and strong ability to resolve customer and employee issues to drive sales goals and smooth store operations.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Retail Store Manager
"The children place "Apparel group
Abu Dhabi
03.2022 - Current
- Displaying enthusiasm & providing superior customer service.
- Understanding customer needs and queries about products, prices and services.
- Advising customers on product ranges best suited to their needs.
- Achieving the sales target and focus on increasing sales by using advanced sales techniques.
- Focusing on up selling/ cross selling.
- Maintaining customer relationships in order to build long term brand
loyalty - Handling new launches, promotion of products and visual merchandising.
- Ensuring stock replenishment at all times.
- Maintaining general cleanliness, hygiene standards and visual displays.
- Implementing CRM at the store level and providing relevant feedback.
- Coordinating with customer care centre for after sales service
Generating daily sales report. - Following all company procedures in ordering, cash handling and other common practices.
Financial Services Consultant
Abu Dhabi Islamic Bank
Dubai
03.2021 - 01.2022
- Assisted clients with planning for and funding retirements using various types of investments.
- Counselled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
- Took advantage of gaps in market and reached out to potential new clients.
- Created detailed financial plans and investment portfolios.
- Updated clients on new financial products for improved investment possibilities.
Sales associate
" Aldo" Apparel group
Dubai
04.2018 - 09.2019
- Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Assist in floor moves, merchandising, display maintenance, cleaning store including stockroom and returning product to inventory.
- Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers.
Retail Sales Assistant
Lc waikiki (Tema Retail Group )
Alexandria
03.2014 - 02.2016
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Effectively located merchandise across various stores to address customer needs.
Education
Bachelor degree of commerce - Accounting department Grade : good
Alexandria academy of management and accounting
EgyptSkills
Interpersonal skillsundefined
Languages
Arabic
Native language
English
Advanced
C1
Interests
Swimming
Football
Reading novels
Mindfulness
Accomplishments
- Attained 100% customer satisfaction by
taking careful feedback and building on the
same to improve the customer services
being delivered. - Achieved sales goals dependably, according
to company business plan. - Developed and maintained relationships
with prospective and existing clients. - Achieved the 89 national store ranking within 6 monthes
- top sales performer in north area at aldo 2018-2019.
Timeline
Retail Store Manager
"The children place "Apparel group
03.2022 - Current
Financial Services Consultant
Abu Dhabi Islamic Bank
03.2021 - 01.2022
Sales associate
" Aldo" Apparel group
04.2018 - 09.2019
Retail Sales Assistant
Lc waikiki (Tema Retail Group )
03.2014 - 02.2016
Bachelor degree of commerce - Accounting department Grade : good
Alexandria academy of management and accounting
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