Husam Hussien
Retail Store Manger
Summary
Hardworking retail professional looking to join a dynamic, creative, growing, profitable, and respectable organization, which appreciates and employs qualified professionals in retail industry focusing on fashion, trends and customer satisfaction implementation elements to achieve a strong KPI performance and build a foundation for a long-term career in the retail sector with +4 years experience in POS systems and inventory management functions; and strong ability to resolve customer and employee issues to drive sales goals and smooth store operations.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Retail Store Manager
"The children place "Apparel group
Abu Dhabi
03.2022 - Current
- Displaying enthusiasm & providing superior customer service.
- Understanding customer needs and queries about products, prices and services.
- Advising customers on product ranges best suited to their needs.
- Achieving the sales target and focus on increasing sales by using advanced sales techniques.
- Focusing on up selling/ cross selling.
- Maintaining customer relationships in order to build long term brand
loyalty - Handling new launches, promotion of products and visual merchandising.
- Ensuring stock replenishment at all times.
- Maintaining general cleanliness, hygiene standards and visual displays.
- Implementing CRM at the store level and providing relevant feedback.
- Coordinating with customer care centre for after sales service
Generating daily sales report. - Following all company procedures in ordering, cash handling and other common practices.
Financial Services Consultant
Abu Dhabi Islamic Bank
Dubai
03.2021 - 01.2022
- Assisted clients with planning for and funding retirements using various types of investments.
- Counselled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
- Took advantage of gaps in market and reached out to potential new clients.
- Created detailed financial plans and investment portfolios.
- Updated clients on new financial products for improved investment possibilities.
Sales associate
" Aldo" Apparel group
Dubai
04.2018 - 09.2019
- Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Assist in floor moves, merchandising, display maintenance, cleaning store including stockroom and returning product to inventory.
- Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers.
Retail Sales Assistant
Lc waikiki (Tema Retail Group )
Alexandria
03.2014 - 02.2016
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Effectively located merchandise across various stores to address customer needs.
Education
Bachelor degree of commerce - Accounting department Grade : good
Alexandria academy of management and accounting
EgyptSkills
Interpersonal skillsSelf-Motivated individual dedicated to completing taskGood presentation and highly creative change & adaptabilityExcellent convince communication skills Highly effective as group leader Excellent skills in negotiation
Team leadership and coaching
Relationship building and management
Point of Sale systems
Languages
Arabic
Native language
English
Advanced
C1
Interests
Swimming
Football
Reading novels
Mindfulness
Accomplishments
- Attained 100% customer satisfaction by
taking careful feedback and building on the
same to improve the customer services
being delivered. - Achieved sales goals dependably, according
to company business plan. - Developed and maintained relationships
with prospective and existing clients. - Achieved the 89 national store ranking within 6 monthes
- top sales performer in north area at aldo 2018-2019.
Timeline
Retail Store Manager
"The children place "Apparel group
03.2022 - Current
Financial Services Consultant
Abu Dhabi Islamic Bank
03.2021 - 01.2022
Sales associate
" Aldo" Apparel group
04.2018 - 09.2019
Retail Sales Assistant
Lc waikiki (Tema Retail Group )
03.2014 - 02.2016
Bachelor degree of commerce - Accounting department Grade : good
Alexandria academy of management and accounting