HUSEIN HASSAN MAJWEGA
CUSTOMER SERVICE REPRESENTATIVE
Abu Dhabi
Summary
I'm a versatile hospitality specialist with expertise in guests relations, service excellency leadership and customer service roles with 3-4 years verifiable track record of communication effectively with customers and providing them with accurate product information to ensure their satisfaction. Outstanding team player with demonstrated ability to increase customer satisfaction and cater for the customer needs proactively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE/BARISTA
Starbucks
08.2023 - Current
- Cultivated warm relationships with regular customers, explained menu items and suggested appropriate options for food allergy concerns.
- Serving customers by selling products and meeting customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Followed healthy and safety protocols crucial for maintaining safe and sanitary environment to customers and staff.
- Worked at POS system to place orders, managed bills and handled financial transactions accurately and efficiently.
- Trained new team mates with positive re-enforcement and respectfull motivation.
HEAD WAITER
GARDENIA CAFE
07.2021 - 07.2023
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Insuring facility and equipment cleanliness as per the company standards.
HOTEL WAITER
SERENA HOTEL
03.2018 - 03.2020
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to an increase in overall sales.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
Education
High School Diploma -
KITEBI SECONDARY SCHOOL
KAMPALA ,UGANDA 04.2001 -
Skills
Customer Service
Microsoft proficiency
Product Knowledge
Team Development
Problem-solving abilities
Communication skills
Certification
MENA STARBUCKS COFFEE ACADEMY; Certified in Customer Service Experience, Coffee Origin and Sourcing- Brew & Craft-Roast & Blend.
Timeline
MENA STARBUCKS COFFEE ACADEMY; Certified in Customer Service Experience, Coffee Origin and Sourcing- Brew & Craft-Roast & Blend.
11-2023
CUSTOMER SERVICE REPRESENTATIVE/BARISTA
Starbucks
08.2023 - Current
HEAD WAITER
GARDENIA CAFE
07.2021 - 07.2023
HOTEL WAITER
SERENA HOTEL
03.2018 - 03.2020
High School Diploma -
KITEBI SECONDARY SCHOOL
04.2001 -
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