Husham Babiker

• Accomplishments:
• Handling inbound sales via omni-channels website, social media, WhatsApp, emails, Phone calls.
• Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team Increased customer satisfaction scores by 10% in 2022
• Execute in the call center of Hermes Paris stores in UAE, Kuwait, Bahrain, and Doha
• Cater to 100% of client queries through emails, phone, and whatsapp regarding(product information, product availability, order follow-up, delivery, return procedures, claims, and miscellaneous
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Maintain existing customer-success metrics and data as directed
• Responding to client's inquiries about product availability, reservation, and online sales.
• Monitoring the reservation levels and recording sales and reservations on daily sheets
• Ensure that all the requests are closed within the targeted time frame and with the highest quality of service

• Generated leads through networking, cold calls and industry connections.
• Renegotiated contracts with expiring accounts to continue relationships with current company clients.
• Liaised between parent company and independent distributors, system integrators, and ICT companies.
• Acquired extensive sales data, analyzing inventory and sales trends to predict company production.
• Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
• Built relationships with customers and community to promote long-term business growth.
• Attended monthly sales meetings and quarterly sales training.
• Presented professional image consistent with company's brand values.

Sales Executive:

• Developing and implementing sales strategies to attract leisure clients, and customers.
• Identifying and targeting potential leisure travel markets and segments, considering factors such as demand, travel patterns, and competitor offerings.
• Building and maintaining relationships with travel agencies, tour operators, and other travel partners to promote SV products and services.
• Collaborating with marketing teams to create and execute campaigns specifically targeting leisure travelers, and highlighting the benefits and convenience of SV routes including the stopover services.
• Conducting market research and analysis to identify trends, customer preferences, and competitor activities in the leisure travel segment.
• Negotiating and managing contracts, pricing agreements, and partnerships with government entities, travel agencies and other industry stakeholders.
• Monitoring and analyzing sales performance metrics and adjusting strategies as needed to meet sales targets.
• Providing exceptional customer service and support to leisure travelers, ensuring positive experiences and customer satisfaction.
• Participating in industry events, conferences, and trade shows to network and promote SV’s leisure travel services.
• Collaborating with other internal teams such as operations, customer service, and finance to ensure seamless travel experiences for leisure travelers and resolve any issues that may arise.