Husham Eltag Osman
Dubai,United Arab Emirates
Summary
Motivated IT Support engineer with a solid foundation in computer systems and networks. Troubleshoots and resolves technical issues, adapts to changing situations, and provides excellent customer service. Proven to communicate well and collaborate with cross-functional teams to achieve business objectives.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
System Administrator
UBIS, Unified Business Information System
Khartoum , Sudan
02.2015 - Current
- Install and configure Server Hardware, software Install and Configure Active Directory, DNS, DHCP, File Server, Printer Server...etc.
- Analyzing system logs and identifying potential issues with computer systems.
- Introducing and integrating new technologies into existing Data Center environments.
- Performing routine audits of systems and software.
- Tested installations and updates on test servers before deployment to live environments.
- Used support tools to manage and control remote devices.
- Worked in compliance with industry best practices to integrate new hardware, software, and network; evaluated network and provided technical inputs on system acquisitions to senior management
- Configured Microsoft ExchangeServer and Microsoft Outlook clients to utilize shared calendars and contacts.
- Installing and configuring new systems and applications, including operating systems, databases, web servers, and other infrastructure components Maintaining a backup of data on physical devices such as tape drives or external hard drives.
- Install and configure vCenter Server, and use the VMware vSphere client to manage vCenter Server inventory hierarchies.
- Configuration of vNetwork standard and distributed switches, network connections, and port groups.
- Modifying, managing, and migrating virtual machines.
- Configuring and managing VMware High Availability Cluster.
- Performed Upgrades for Veeam backup environment, Veeam servers & proxy servers, etc.
- Migration of the old backup environment to a new setup consisting of Veeam technology.
- Configuring data replication across sites for data redundancy and have performed Disaster recovery Experience in Backup Administration as performing various tasks from the Backup console & monitoring the backup environment.
- Controlling user access through roles and permissions.
- Hands-on experience with Fortigate Firewall.
- Monitoring the Landscape using Zenoss Monitoring System.
IT Support Engineer
Ministry of Energy & Mining
Khartoum , Sudan
01.2010 - 01.2015
- Upgraded operating systems and computer software to perform compatibility with programs.
- Managed servers and data to achieve optimal levels.
- Troubleshoot hardware and software issues to resolve bugs.
- Communicated with clients to verify the roots and causes of computer problems.
- Deploying and managing Kaspersky antivirus through the administration console.
- Hands-on experience with troubleshooting Printers, Laptops.
- Connected to the computer of the client using the remote link to install programs.
- Monitored performance and speed of desktop to establish strong infrastructure.
- Documented technical issues and solutions to maintain accurate logs.
- Responded to client support requests to download and personalize applications.
- Tested alternative pathways to address complicated problems.
- Provided computer training to instruct staff regarding operations.
- Designed and deployed Group Policies within an Active Directory Environment.
- Hands-on experience with various Windows versions ( XP, Vista,7, 10, 11).
- Supported various operating systems and server technologies.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
Education
Bachelor of Computer Applications - Information Technology
Sikkim Manipal University
India 08.2005 - 02.2009
Skills
- 2nd & 3rd line support
- Email security solutions
- Anti-virus knowledge configuration
- Incident queue management
- Network troubleshooting
- Printer support
- Remote support
- Hardware upgrades
- Hardware diagnosis
- Skilled in TCP/IP and WAN
- Desktop support
- Application installations
- Operating systems
- Microsoft Exchange Server
- SAP
- ITIL
- Active Directory
- Microsoft Office
- Microsoft Outlook
- Windows expertise
Languages
Arabic
Native
English
Upper intermediate
Certification
- VMware Certified Professional (VCP 7.x)
- Network Security Expert ( Fortinet NSE2 NSE3)
Additional Information
- PC Trouble Shooting - CCNA
- MCITP Windows Server 2008 R2 - MCSE Windows Server 2012
- Exchange Server 2019 - VMware vSphere 7
- FortiGate Firewall - Fortimail
- Netapp Storage - Linux Administrator
- Huawei FusionCube - Huawei OceanStor
- ITIL v4 - VMware Optimization & Scale
Timeline
System Administrator
UBIS, Unified Business Information System
02.2015 - Current
IT Support Engineer
Ministry of Energy & Mining
01.2010 - 01.2015
Bachelor of Computer Applications - Information Technology
Sikkim Manipal University
08.2005 - 02.2009
- VMware Certified Professional (VCP 7.x)
- Network Security Expert ( Fortinet NSE2 NSE3)
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