HUSNA MAHVEEN
Marketing & Customer Engagement Associate
Hyderabad,Telangana
Summary
Seeking a challenging position in a successful company and manufacturing organization with an opportunity for advancement based on skills and job performance and where I can effectively contribute as a professional, possessing competent technical skills . A systematic, organized, hardworking Team Builder with an analytical bent of mind; reliable as a fully contributing, responsible & accountable member of task/project teams.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Marketing & Customer Engagement Associate
The Birthplace
Hyderabad, Telangana
08.2020 - 07.2021
- Ensured that all customers continue to get exceptional value from the birthplace and stay customers for a long time.
- Own adoption and renewal goals for a portfolio of high-value customers.
- Call, zoom, email, and text our current customers to assess their engagement level, identify problems, drive resolutions, and identify product features that the customer would get value from.
- Partner with teams across including sales, marketing, and customer success.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Interfaced with multiple teams to resolve escalations and complaints, including maintaining required tracking documentation.
- Completed daily, weekly, and monthly reports as needed.
Program Coordinator
OMICS International
Hyderabad, Telangana
10.2016 - 11.2017
- Scientific relationship executive (Biotechnology, Pharmacy, Life Sciences) Coordinate program related to Conferences, workshops, symposium, national and international Scientific Events meetings with International Speakers and delegates from Worldwide Societies and Associations.
- Adopt/attain information on new findings in the all related research fields regularly.
- Demonstrated ability to manage large, long-term projects, successfully meeting the needs of a wide variety of researchers. Exceptional oral and written communication skills.
- Email marketing, social media marketing.
- Provided scientific supports to expert panels, committees and projects. Prepare scientific reports and conference proceedings.
- Conference content/for all conference related communications and websites.
- Intellectual in convincing high profile clients all over the world.
- Reporting and content management on event portals.
- Created Management Information Reports, Market analysis report including conference feedback for further conference development.
- Designed scientific sessions for the conferences. Inviting professors, Assistants, Associate from Universities and Directors, Managers and Executive from reputed companies throughout the world.
- Successfully Completed International Conferences on Breast Cancer And Cancer Diagnosis during August 24, 2017at Toronto, Canada.
Education
Bachelor of Pharmacy -
Jawaharlal Nehru Technology University
Hyderabad 07.2012 - 06.2016
Skills
Strong verbal and written communication skills
undefinedAccomplishments
- Participated in a work shop on "high performance liquid chromatography" held at emergent laboratories Hyderabad on 2nd November 2014.
- Achieved Milestone Award for generating targeted revenue.
Certification
Medical Coding - Transcode Solutions
Technical Skills
- CRM tools - Pipedrive
- Power BI - Looker
- Fundamentals of HTML, CSS, JS, ITIL
Timeline
Marketing & Customer Engagement Associate
The Birthplace
08.2020 - 07.2021
Program Coordinator
OMICS International
10.2016 - 11.2017
Medical Coding - Transcode Solutions
09-2016
Bachelor of Pharmacy -
Jawaharlal Nehru Technology University
07.2012 - 06.2016
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