Husna Manzar Ghayur
Dubai Silicon Oasis
Summary
Experience of 8 years in Administration, Client Relationship Management, Research Analysis and Consulting (Supply Chain operations – healthcare division) Expertise in managing wide spectrum of tasks including Office management and Administration Showcasing excellence in providing administrative support involving management of top & confidential correspondence, document flow, screening telephone calls, attending visitors and directing various queries to relevant departments An effective communicator with excellent relationship management skills with a successful track record that demonstrates entrepreneurial capability, creativity, and initiative to achieve corporate goals Self-motivated and keen to work in a fast-paced, dynamic environment Strong communication and leadership skills and an ability to be both firm and flexible to develop internal teamwork successfully The ability to think out of the box, be proactive and make decisions Excellent time management and organisation skills with exceptional attention to detail High levels of flexibility and adaptability Global mind-set and excellent work ethic
Overview
4
4
Languages
11
11
years of professional experience
Work History
Administration
DP World
11.2022 - 05.2023
- Helpdesk functions entailing addressing customer queries within the defined TAT as per the DPW policies & procedures, delivering information related to P&O Marinas inquiries/ other queries on services provided in Mina Rashid.
- Collaborated with Administrative, Shipping crew, cruise passengers, Immigration, and Executives to address all issues effectively.
- Coordinated with international passengers and shipping agents to clarify travel procedures and enhance service delivery.
- Managed interactions with internal and external stakeholders to ensure alignment and effective communication.
- Resolved issues and queries of tourists in Spanish, providing accurate translations.
- Answered phones and filed documents to ensure smooth operations.
- Directly reporting to the Head of Operations.
- Completed miscellaneous tasks based on assignment.
- Oversaw payroll administration, including calculations, deductions, and tax filings, for over 200 employees.
- Oversaw the administration of workers' compensation claims, liaising with medical professionals and insurance representatives.
Administration Officer
Epiidosis Investments LLC
05.2021 - 03.2022
- Coordinated office communications, facilitating clear message flow between departments.
- Act as a point of contact: Liaise with staff, Internal and External Stakeholders.
- Coordinated travel arrangements, including booking flights and accommodation, while managing calendars and scheduling meetings efficiently.
- Managed project and departmental documents, maintaining organised physical and digital records to streamline information flow.
- Oversaw the organisation and maintenance of databases and filing systems to ensure easy access to information.
- Managed confidential information and documents, ensuring their security and compliance with privacy regulations.
- Establishing and maintaining effective working relationships with key business managers and teams.
- Coordinated cross-departmental activities involving accounts, marketing, and HR to enhance collaboration.
- Prepared presentations and correspondence using word, excel, and PowerPoint.
- Provided reminders to the executive regarding critical tasks and approaching deadlines to ensure timely completions.
- Manage and handle all related activities and international clients Projects (Peru-Spanish Related) and other countries as well.
Administration
DP World
11.2019 - 11.2020
- Addressed customer queries within defined TAT according to DPW policies, providing information on P&O Marinas and related services in Mina Rashid.
- Collaborating with various teams - Administrative, Shipping crew, cruise passengers, Immigration and Executives to ensure all Issues are addressed.
- Facilitated communication with international passengers and shipping agents to resolve inquiries.
- Managed coordination efforts between internal teams and external stakeholders to enhance collaboration.
- Executed ad-hoc tasks to support team operations and enhance overall efficiency.
- Answered phones and filed documents to ensure smooth office operations.
- Addressing all issues and queries of Tourists in Spanish and translating it for them.
Senior Process Associate
Tata Consultancy Services
10.2017 - 12.2018
- Managing the Procure-to-pay process for offshore client across Latin America, Puerto Rico, Spain, Greece, Czech Republic, Slovakia, and Bulgaria; translated documents from English to Spanish languages or vice versa.
- Reviewed and approved purchasing requisitions and modules from the UK and the US, ensuring compliance with confidential contracts and commitment summary justifications.
- Direct and Indirect Purchase Order (PO); performed purchase order closure and batch closure on a regular basis.
- Coordinated with invoicing team to provide payment updates and resolve issues related to purchase orders, improving transaction efficiency.
- Conducted meetings and conference calls to address challenges in purchase order processes, collaborating with onshore purchasing manager and compliance managers to ensure accurate document verification and order confirmations.
- Collaborated with international teams and clients to ensure effective communication and project alignment.
- Collaborated with international teams and clients to ensure effective communication and project alignment..
Quality Analyst (Spanish)
Convergys, India
05.2014 - 08.2015
- Compiled detailed analytical reports to aid decision-making processes while utilising RMT software.
- Analysed team operations according to SLA, supporting Regional Business Operations Teams in daily functions and preparing analytical reports on business performance.
- Collaborated with American client process for AT&T.
Marketing and Strategy Consultant
Home Accents, India
06.2012 - 04.2014
- Handled Spanish and US clients; formulated strategies aligning with business objectives to achieve top-line and bottom-line mandates.
- Formulated strategies for business objectives to meet and exceed top-line and bottom-line mandate.
- Participated in international exhibitions to showcase products and engage with potential clients.
- Travel Internationally for Client meetings and Exhibitions (U.S., Hong Kong, Germany).
- Acted as point of contact between executives, employees, clients, and external partners, managing timely and accurate information flow.
- Compiled and organised administrative reports to provide key operational insights for decision-making.
- Performed daily administrative tasks to assist management in operational activities.
Education
Diploma in Spanish Language -
Instituto Hispania
New Delhi01-2015
MBA - Biotechnology & Management
Amity University
Noida01-2012
B.Sc. - Biotechnology
Mount Carmel College
Bengaluru01-2010
12th -
Saint Mary's School
Moradabad01-2007
10th -
Saint Mary's School
Moradabad01-2005
Administrative Assistant Course -
Udemy
Skills
- MS Word
- Excel
- Outlook
- PowerPoint
- SAP
- Trello
- Organizational skills
- Attention to detail
- Time Management
- Client Relationship Management
- Customer relationship management
- Project coordination
- Stakeholder engagement
- Office administration
- Microsoft Office Suite
- Bilingual communication
- Time management
- Team collaboration
- Conflict resolution
Languages
English
Spanish
Hindi
Urdu
Custom
Spanish Teacher, Interpreter & Translator, Spanish Translator for the Netflix Series., Front-led the Interpreter for medical seminar., Tutorial Services for Spanish Language.
Hobbies and interests
- Travelling
- Exploring different cuisines
- Fitness
- Social outings
Timeline
Administration
DP World
11.2022 - 05.2023
Administration Officer
Epiidosis Investments LLC
05.2021 - 03.2022
Administration
DP World
11.2019 - 11.2020
Senior Process Associate
Tata Consultancy Services
10.2017 - 12.2018
Quality Analyst (Spanish)
Convergys, India
05.2014 - 08.2015
Marketing and Strategy Consultant
Home Accents, India
06.2012 - 04.2014
Diploma in Spanish Language -
Instituto Hispania
MBA - Biotechnology & Management
Amity University
B.Sc. - Biotechnology
Mount Carmel College
12th -
Saint Mary's School
10th -
Saint Mary's School
Administrative Assistant Course -
Udemy