Hussain Fahs

Manage day-to-day operations of the brand's boutiques, including inventory management, sales, customer service, and team leadership.

Develop and implement strategies to optimize boutique performance and increase sales revenue.

Analyze sales data to identify opportunities for growth and implement improvements in store operations.

Collaborate with the marketing team to create promotions and events to drive traffic to the boutiques.

Ensure compliance with company policies and procedures, including stock control, HR, and health and safety.

Develop and maintain strong relationships with suppliers, ensuring timely delivery of products and efficient logistics management.

Train and develop boutique staff, setting performance goals and objectives, and providing ongoing coaching and feedback.

Collaborate with the retail team to design and implement creative visual merchandising displays for seasonal and permanent collections.
Develop and maintain visual standards and guidelines for all product categories, ensuring consistency across all stores.
Work closely with store managers to analyze sales performance and optimize visual merchandising to maximize revenue and profitability.
Train and mentor junior visual merchandisers, providing guidance on best practices and sharing industry knowledge and trends.
Designed and executed visual displays for window and in-store installations for all product categories, including jewelry, watches, and accessories.
Managed and maintained visual merchandising standards across all stores in the region, working with store managers to ensure consistency and compliance.
Developed and implemented new visual merchandising concepts and strategies to enhance the customer experience and drive sales.
Conducted regular store visits and audits to ensure visual standards were being met and provide feedback to store teams.

Build and maintain strong relationships with high net worth clients, providing personalized service and expert guidance on fine jewelry purchases.
Meet and exceed monthly and quarterly sales targets, consistently ranking in the top 10% of sales consultants.
Collaborate with cross-functional teams, including visual merchandising, marketing, and operations, to ensure store standards are met and sales opportunities are maximized.
Maintain a deep understanding of product knowledge, including diamond grading, gemstone properties, and craftsmanship techniques, in order to communicate the value of each piece to clients.

Respond to customer inquiries and complaints via phone and email, providing timely and accurate resolution.
Collaborate with cross-functional teams, including sales, operations, and logistics, to ensure customer needs are met and issues are resolved in a timely manner.
Process orders and shipments, ensuring accuracy and compliance with company policies and procedures.
Maintain customer records and update customer information in the company's database.

Manage the procurement process for medical equipment supplies, including identifying needs, soliciting bids, evaluating proposals, and negotiating contracts.
Ensure compliance with regulations and policies related to procurement, including those related to quality, safety, and cost-effectiveness.
Collaborate with internal stakeholders, including hospital administrators and clinicians, to ensure their needs are met and procurement decisions are informed by their input.
Maintain accurate records of procurement activities, including contracts, invoices, and purchase orders.
Oversee the delivery and installation of medical equipment supplies, ensuring they meet the necessary quality and safety standards.
Negotiated contracts with suppliers, ensuring compliance with regulations and policies related to procurement.

Designed graphics for print and digital media, including brochures, flyers, logos, and social media content.
Collaborated with marketing and sales teams to develop marketing materials that effectively communicated the company's brand and messaging.
Developed and maintained the company's visual identity guidelines, ensuring consistency across all designs.
Managed multiple design projects simultaneously, ensuring timely delivery and quality control.

Greet and assist patients and visitors, providing exceptional customer service and ensuring a positive experience.
Answer and direct phone calls, taking messages and providing information as needed.
Schedule appointments and maintain appointment calendars for healthcare professionals.
Manage patient files and records, ensuring accuracy and confidentiality.
Collaborate with healthcare professionals to ensure the smooth operation of the hospital.