Hussain Kureshi

Oversee and manage aftersales operations across nine Middle Eastern
countries, including Saudi Arabia, Oman, Kuwait, Jordan, Qatar, Bahrain,
Lebanon, Iraq, and UAE, ensuring consistent service quality and
customer satisfaction.
Lead regional aftersales strategies to drive performance improvements,
streamline processes, and enhance service delivery across multiple
markets.
Coordinate with local service centers and dealerships to implement best
practices, monitor compliance with company standards, and achieve key
performance indicators KPIs).
Analyze regional market trends and customer feedback to develop
targeted initiatives that improve service offerings and increase customer
retention.
Ensure seamless communication and collaboration between GAC Motors'
headquarters and regional teams, fostering unified approach to aftersales
service.
Manage logistics and supply chain operations for spare parts and
warranty claims, ensuring timely availability and efficient distribution across
all regions.
Implement training programs for aftersales teams in various countries,
focusing on enhancing technical skills, customer service, and operational
efficiency.
Monitor and report on aftersales performance metrics, providing insights
and recommendations to senior management for continuous improvement
and revenue growth.

• Led technical support team to resolve complex product issues swiftly and efficiently,
• Streamlined warranty claims process to enhance customer experience.

Managed daily operations and quality control for all vehicles serviced,
ensuring adherence to company standards and delivering top-notch
service.
Monitored workshop activities to ensure compliance with Standard
Operating Procedures SOPs) and maintained high-quality service delivery.
Optimized resource utilization including manpower, machinery, utilities,
and consumables, to maximize operational efficiency and minimize
downtime.
Coordinated workshop activities to ensure timely completion of jobs,
meeting strict deadlines and quality requirements.
Supervised a diverse team of technicians and support staff, providing
guidance, training, and performance evaluations to maintain high levels of
productivity.
Maintained a safe and organized work environment, adhering to all safety
regulations and company policies to minimize risks and ensure a smooth
workflow.

• Manage aftersales operations and ensure compliance with OEM service standards.
• Support authorized partners with technical guidance, training, and performance improvement.
• Handle escalated customer cases and ensure high customer satisfaction.
• Review warranty and goodwill cases and approve based on OEM policies.
• Monitor parts business performance and support growth of genuine parts sales.
• Analyze market issues, product quality concerns, and share feedback with internal teams.
• Prepare regular performance reports and drive continuous improvement.
• Coordinate with Sales, Quality, Logistics, and Technical teams for smooth operations.

• Provide technical support to dealers/partners for complex diagnostic and repair cases.
• Review and resolve technical escalations, ensuring timely and accurate solutions.
• Support warranty case evaluations by verifying technical failure conditions.
• Conduct root-cause analysis on repeated failures and report findings to Quality/R&D teams.
• Deliver technical training and updates to service technicians and workshop teams.
• Review service bulletins, update dealers, and ensure correct implementation of OEM guidelines.
• Monitor market issues and share field feedback to improve product performance.
• Assist in new model technical readiness, including tools, training, and troubleshooting support.