Hussam Bilal
Sales
Ajman
Summary
Detail-oriented and efficient Order Coordinator with experience managing and overseeing customer orders for 33 branches. Skilled in preparing, processing, and dispatching orders while ensuring accuracy and timely delivery. Adept at coordinating between multiple teams, maintaining clear communication, and optimizing order fulfillment processes. Committed to providing exceptional service and ensuring customer satisfaction across all branches.
Overview
3
3
years of professional experience
Work History
Orders Coordinator
Labelle Chocolate and Flowers
03.2023 - Current
- Manage and coordinate all customer orders for 33 branches, ensuring accuracy and timeliness in preparation and dispatch.
- Oversee the end-to-end process of order fulfillment, from receiving requests to arranging shipment.
- Maintain clear communication with branch managers to address specific requirements or resolve order-related issues.
- Collaborate with production teams to align order preparation with inventory and capacity.
- Monitor order statuses and update internal systems to ensure transparency and traceability.
- Identify opportunities for process improvements to enhance efficiency and reduce turnaround times.
- Ensure compliance with company standards and customer service protocols.
- Generate reports on order volumes, delivery timelines, and key performance metrics for management review.
Salesperson
XO
01.2022 - 02.2023
- Successfully identified customer needs and provided tailored product recommendations, resulting in increased sales and customer satisfaction.
- Built and maintained strong relationships with clients, fostering loyalty and repeat business.
- Achieved and exceeded monthly sales targets through effective upselling, cross-selling, and closing techniques.
Education
High School Diploma -
Abdul Raouf Said School
Damascus07-2024
Skills
- Strong organization
- Sales support
- Data entry skills
- Invoicing and billing
- Creative thinking
- ERP systems
- Teamwork
- Quick learner
- Problem-solving
- Attention to detail
- Time management
- Multitasking
Exploring new skills and knowledge through online courses and self-study
I have begun learning Adobe applications such as Photoshop and Illustrator to enhance my creative skills, as well as improving my proficiency in Microsoft Office applications like Excel and Word to increase my efficiency in managing data and documents.
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Orders Coordinator
Labelle Chocolate and Flowers
03.2023 - Current
Salesperson
XO
01.2022 - 02.2023
High School Diploma -
Abdul Raouf Said School
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