Hussam Elashry
Abu Dhabi,UAE
Summary
- Front Desk Agent with one year experience helping guests check in upon arrival and check out at the end of their stay. Talented in planning outings for guests, providing them with necessary resources and ensuring they enjoy their visit.
- Two years' experience in the customer service and hospitality industry. Outstanding communication skills and impeccable attention to detail and accuracy. Seeking a fast-paced position where my skills can help improve the business as a whole.
- Top Marriott Bonvoy enrollee for 8 months respectively.
- Top GXP performer for 9 months.
- Being nominated as Front of House June 2022.
- Being nominated as Front of House July 2023.
- The top GXP performer in Q3 2022
- Top Enrollee Q1, Q2.
- Highest talent mentioned on GV in October 2022.
- Being nominated as ROTY from Aloft Abu Dhabi 2023.
Overview
10
10
years of professional experience
Work History
Fornt Desk Agent
Aloft Abu Dhabi Hotel
, UAE
01.2022 - Current
- Informed guests of hotel security features and offered details regarding safety processes and procedures.
- Collected deposits, fees and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Sorted post and other important data.
- Managed the day-to-day operations of the front desk at the hotel and handled concierge responsibilities when that individual was not available.
- Greeted daily visitors and customers upon entrance.
- Took guest reservations over the phone, in person and via computer and provided confirmations.
- Executed a positive demeanour to each and every visitor who approached the front desk.
- Answered calls and routed them to the proper guest or department when the switchboard operator was unavailable.
- Assist guests upon check-in and answered questions regarding how to use them properly.
CID / Operator
Aloft Abu Dhabi Hotel
, UAE
01.2021 - 01.2022
- Answered calls within required time frame to achieve achieving high ranking in company-wide operator performance.
- Handled incoming and outgoing calls, exceeding company target goals.
- Typed, edited and proofread documents to support clerical tasks.
- Maintained up-to-date switchboard directory to facilitate smooth operations.
- Provided an outstanding customer experience by providing professional telephone etiquette to achieve high client satisfaction score.
- Provided knowledgeable responses to customer enquiries to address needs.
Sales Supervisor
Vivo
Mansoura , Egypt
01.2020 - 01.2021
- Organised and coordinated sales team schedules, helping staff meet company and client expectations.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
- Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.
Sales promoter
Huawei
Mansoura , Egypt
01.2019 - 01.2020
- Maximised sales for Huawei devisees by effectively promoting unique advantages over competitor products.
- Attended product training to improve product knowledge and maintain the highest levels of service quality.
- Interacted and engaged with customers, providing guidance and product insights to influence purchase decision.
- Designed display area of promotion, consistently ensuring visual appeal of all products.
- Achieved personal sales of target, exceeding sales averages by 80%.
- Informed current and potential customers about product updates, special offers and new products.
Receptionist / Branch Manager
Diet & Nutrition Center
Muscat , Oman
01.2018 - 01.2019
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Answered and helped resolve enquiries from clients, vendors and general public.
Personal trainer
EDV Healthy Club
Mansoura , Egypt
01.2017 - 01.2018
- Taught clients how to properly operate exercise equipment.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Used Instagram and Facebook effectively to grow client engagement and recommendations.
- Increased client retention by implementing successful, person-centred fitness strategies.
Fitness trainer
Mansoura , Egypt
01.2014 - 01.2017
- Encouraged client participation in classes, improving progress towards specified fitness goals.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Established gym timetable to run classes exactly on schedule and avoid inconveniencing customers.
- Adjusted clients fitness techniques, emphasising proper form to minimise potential injuries.
Education
Master's Degree - Sports Management
Kafr Alshiekh University
Kafr Alshiekh, Egypt 07/2020 - 09/2023
Bachelor degree - Faculty of sports education
Mansoura University
Mansoura2017
Skills
- Training and mentoring
- Office management
- Cash handling
- Sales strategies
- Problem-solving skills
- Corporate branding
- Decision-making abilities
- Impression management
- Clerical duties
- Customer service
- Marketing campaign management
- Communication skills
- Language skills
Interests
Gym., Music., Fencing., Reading., MMA., Writing.
Languages
English
Advanced
Arabic
Native
Timeline
Fornt Desk Agent
Aloft Abu Dhabi Hotel
01.2022 - Current
CID / Operator
Aloft Abu Dhabi Hotel
01.2021 - 01.2022
Sales Supervisor
Vivo
01.2020 - 01.2021
Sales promoter
Huawei
01.2019 - 01.2020
Receptionist / Branch Manager
Diet & Nutrition Center
01.2018 - 01.2019
Personal trainer
EDV Healthy Club
01.2017 - 01.2018
Fitness trainer
01.2014 - 01.2017
Master's Degree - Sports Management
Kafr Alshiekh University
07/2020 - 09/2023
Bachelor degree - Faculty of sports education
Mansoura University
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