Hussam Hassan
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Specialist (German)
MB Services Dubai
08.2023 - Current
- Provided excellent customer service to clients while ensuring compliance with all relevant regulations and policies
- Handled customer complaints and issues in a professional and courteous manner, such as listening actively, empathizing with the customer, apologizing sincerely, offering solutions etc
- Kept up to date with the latest regulations and best practices, such as data protection laws, industry standards, quality assurance measures, etc.
- Managed both inbound and outbound calls efficiently and with great quality
Customer Service Manager Cum Business Developer
Mega Pharma Khartoum
05.2022 - 04.2023
- Developed strategies for data collection that improved customer satisfaction
- Worked closely with sales supervisors for creating the sales plan that is best suited for our customers
- Responsible for ensuring customer satisfaction by analyzing sales data and feedback received from pharmacies.
Physics Teacher
Greenwich International School Khartoum
02.2022 - 04.2022
- In charge of physics classes for grades 7 & 8
- Prepared lessons, exercises and exams
Mathematics Teaching Assistant
Greenwich International School Khartoum
11.2021 - 04.2022
- Assisted in lesson and exams preparation
- Assisted in marking homework, class exercises and exams.
Customer Service Representative
Mega Pharma Khartoum
04.2021 - 10.2021
- Responsible for ensuring customer satisfaction by analyzing sales data and feedback received from pharmacies
- Administration assistance
Education
Masters in Computer Engineering(Canceled) -
Technical University of Berlin Berlin
03.2021
Bachelors of Science Electronics Engineering -
University of Medical Science & Technology Khartoum
09.2015
Skills
- Microsoft Office
- Telephone Etiquette
- Multitasking
- Critical Thinking
- Complaint Resolution
- Customer Relationship Management
- Event Planning
- SQL Databases
- Python Programming
- Machine Learning
Certification
IBM Data Science Professional Certificate
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Advanced (C1)
Timeline
Customer Support Specialist (German)
MB Services Dubai
08.2023 - Current
Customer Service Manager Cum Business Developer
Mega Pharma Khartoum
05.2022 - 04.2023
Physics Teacher
Greenwich International School Khartoum
02.2022 - 04.2022
Mathematics Teaching Assistant
Greenwich International School Khartoum
11.2021 - 04.2022
Customer Service Representative
Mega Pharma Khartoum
04.2021 - 10.2021
Masters in Computer Engineering(Canceled) -
Technical University of Berlin Berlin
Bachelors of Science Electronics Engineering -
University of Medical Science & Technology Khartoum
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