Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hussam Sharaieh

Hussam Sharaieh

After Sales Manager
Dubai ,United Arab Emirates

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Strategic-minded and professional Sales Manager promoting expertise in marketing paired with more than [Number] years of field experience. Excels in streamlining processes to improve overall focus and efficiency. Valuable public speaker delivering benefits of products and services in personable presentations. Accomplished Sales Manager offering [Number] years of experience developing and maximizing [Type] sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Service-oriented Sales Manager with more than [Number] years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories. Strict [Job Title] with [Number] years of [Type] supervisory experience. Skilled in [Skill] to streamline daily activities for maximized productivity and sales. Detail-oriented and dedicated to cultivating efficient environments for top service. Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.

Overview

29
29
years of professional experience
7
7
years of post-secondary education

Work History

After Sales Manager

Alghandi Auto
Dubai , United Arab Emirates
2018.11 - Current
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Reviewed customer service agreements for terms and conditions pricing and accuracy.
  • Established and cultivated solid business relationships with new or existing customers.
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation.
  • Promoted continuing education opportunities for sales team to bolster skills and add value to department.
  • Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
  • Interpreted sales and pricing policies to departmental personnel and customers.
  • Researched competitors' activities and products to uncover new trends
  • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.

Service Manager

Al Ghandi Auto
Sharjah , Sharjah
2013.04 - 2018.07
  • Followed up with customers during and after installations to verify satisfaction.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales [Number]%.
  • Promoted brands of [Type] equipment, increasing sales [Number]% and maximizing overall revenue.
  • Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Set and administered department budgets for expenditures, materials and labor.

Qouick Service Manager

Al Ghandi Auto
dubai , Dubai
2009.04 - 2013.05
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Increased customer satisfaction by resolving issues.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked with customers to understand needs and provide excellent service.

Recepation Manager

Al Ghandi Auto
Dubai , Dubai
2008.01 - 2009.04
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Carried out day-to-day duties accurately and efficiently.
  • Improved operations through consistent hard work and dedication.
  • Worked with customers to understand needs and provide excellent service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exceeded goals through effective task prioritization and great work ethic.

Reception Manager

Al Yousuf Motors
Dubai , Dubai
2005.04 - 2007.12
  • Completed bi-weekly payroll for [Number] employees.
  • Managed [Number] employees with continuous coaching and mentoring.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Drove implementation of [Type] and [Type] software to automate office operations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Insurance Surveyor

The Islamic Insurance Co
Amman , Jordan
2003.09 - 2005.03
  • Consulted public records and contacted previous owners to conduct research on ownership, usage and zoning history.
  • Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.
  • Located monuments and natural geographical features to report on legal boundaries of over [Number] commercial lots using metes-and-bounds method.
  • Performed field calculations to complete assessments.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Examined claims forms and other records to determine insurance coverage.
  • Testified on behalf of agency as part of criminal and civic proceedings.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Established productive working relationships with public officials and law enforcement officers.

Reception Manager

AMGC African Motor Trading Co.
Tripoli , Libya
2001.04 - 2003.05
  • Completed bi-weekly payroll for [Number] employees.
  • Managed [Number] employees with continuous coaching and mentoring.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Insurance Surveyor

The Islamic Insurance Co.
Amman , jordan
2000.04 - 2001.03
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Examined claims forms and other records to determine insurance coverage.
  • Testified on behalf of agency as part of criminal and civic proceedings.
  • Followed up with insured individuals regarding premium and deductibles payments.

Reception Manager

Jordan Automotive & Equipmnet
Amman , jordan
1999.06 - 2000.03
  • Completed bi-weekly payroll for [Number] employees.
  • Managed [Number] employees with continuous coaching and mentoring.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Service Adviser

T.Gargour & Fils Co.
Amman , Jordan
1997.02 - 1998.06
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Documented problems and corrective actions to maintain records.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Investigated and resolved accounting, service and delivery concerns.

Team Leader

T. Gargour & Fils Co.
Amman , Jordan
1991.12 - 1997.02
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Set up and calibrated machinery to meet specific production requirements.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Participated in cross-functional team-building activities.
  • Supported office business development and customer service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Led team of [Number] members while providing exceptional customer service.

Education

High School Diploma -

Tawfiq Abu Al Huda
Amman
1987.08 - 1988.07

ASSISTANT ENG - Automotive Engineering

Arab Community College
Amman
1989.02 - 1991.02

Bachelor of Science - Mechanical Engineering

SACTSS ACADEMIC COLLEGE
2013.02 - 2017.07

Skills

After-sales support

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Timeline

After Sales Manager

Alghandi Auto
2018.11 - Current

Service Manager

Al Ghandi Auto
2013.04 - 2018.07

Bachelor of Science - Mechanical Engineering

SACTSS ACADEMIC COLLEGE
2013.02 - 2017.07

Qouick Service Manager

Al Ghandi Auto
2009.04 - 2013.05

Recepation Manager

Al Ghandi Auto
2008.01 - 2009.04

Reception Manager

Al Yousuf Motors
2005.04 - 2007.12

Insurance Surveyor

The Islamic Insurance Co
2003.09 - 2005.03

Reception Manager

AMGC African Motor Trading Co.
2001.04 - 2003.05

Insurance Surveyor

The Islamic Insurance Co.
2000.04 - 2001.03

Reception Manager

Jordan Automotive & Equipmnet
1999.06 - 2000.03

Service Adviser

T.Gargour & Fils Co.
1997.02 - 1998.06

Team Leader

T. Gargour & Fils Co.
1991.12 - 1997.02

ASSISTANT ENG - Automotive Engineering

Arab Community College
1989.02 - 1991.02

High School Diploma -

Tawfiq Abu Al Huda
1987.08 - 1988.07
Hussam Sharaieh After Sales Manager