Hussein Hanoun

• Managed the full Let's Play Zone.
• Maintained clean, organized working areas to create positive, productive environments with minimal risk.
• Identified operational problems and proposed solutions to management, improving service efficiency.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Increased team productivity through effective staff planning, coordination and task delegation.

Best Tourism Village Award Ceremony and Gala Dinner by UNWTO 2023 - AlUla, Saudi Arabia

• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Provided warm, positive customer care from arrival to departure.
• Answered customer telephone calls promptly.

Dar Al Zain Festival 2023

• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Increased customer satisfaction by resolving issues.
• Supported team by demonstrating respect and willingness to help.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Successfully delivered on tasks within tight deadlines.
• Wrote reports outlining project progress and results.

Mother of the Nation Festival 2022

• Worked closely with the operations team to create full operations plan for the zone.
• Worked closely with the production team to ensure high quality delivery and timelines are being met.
• Managed teams and workflows to the highest standards onsite during event delivery.
• Ensured that all partners have submitted the required documents to participate in the event.
• Communicating, maintaining and developing client relationships continuously.
• Prepared and submitted status reports regularly including financial reports.

Al Ain Book Festival / Qasr Al Muwaiji 2022

• Applied positive customer service approach to increase satisfaction levels.
• Carried out day-to-day duties accurately and efficiently.
• Improved efficiency and productivity by acquiring new skills.
• Increased customer satisfaction by resolving issues.
• Successfully delivered on tasks within tight deadlines.

• Organizing and planning school events for the entire academic year in order to put together set dates within the school calendar for these events, as well as setting clear deadlines and responsibilities of people involved.
• Communicating all the relevant and needed details about clubs, events and/or activities to all stakeholders, staff and students in a timely manner through preset meetings, emails, flyers, etc.
• Developing and planning the activity schedule for all grade levels within the school as well as ensuring that they are being distributed in a timely manner to all students and parents.
• Contacting and follow up all involved vendors and/or contractors for the event/activity if and when needed.
• Compiling feedback through meetings to evaluate every activity and/or club and put together a plan of action in order to improve when needed
• Planning and preparing the list of activities (paid and/or unpaid) outside of the school hours (after school and/or Saturday) based on the interest of the students and their parents.
• Recruiting facilitators through the approval of the school director to run these planned activities both from within and outside the school when needed as well as meeting with them to discuss what is expected of them.
• Ensuring that permission forms and waivers for school activities are signed and returned in a timely manner.
• Generating and distributing attendance lists to all facilitators involved within activities and/or clubs in order to make sure that attendance record keeping is maintained as well as to be able to follow up with absent students.
• Keeping track of which activities and/or clubs are the most popular through the attendance list to continuously improve the types of activities and/or clubs being offered on a yearly basis.
• Compiling a list of clubs being offered to students within the different grades as per the availability of the club leaders.
• Pro-actively encouraging staff to sign up to lead clubs as well as working with students outside the classroom.
• Meeting and discussing the expectations and rules with all staff and club leaders to ensure that they comprehend what is expected of them.
• Ensuring that students are signing up to clubs by following up with them on a regular basis.
• Entering all relevant data onto the SLO® AMPS system to keep information up to date on a daily basis such as but not limited to attendance, activity and club lists etc.
• Printing weekly class participation lists for the clubs in order to be posted within the classrooms.
• Observing clubs during the student life period to ensure its running in a smooth and efficient manner.
• Performing such other related tasks or projects as they arise and as delegated by the school management.

• Promoting school by publishing relevant, original and high quality content (such as photos and videos)
• Posting information about school so parents and followers can follow up with all upcoming events and activities.
• Engaging with audience by answering any comments or questions posted on Facebook.
• Monitoring online reviews and responding to each review.
• Scheduled social media posts using Hootsuite, optimizing reach and maximizing community engagement.

• Managed events on time and ensured accurate and efficient completion of all work.
• Worked with event directors to draft and operate the event table.
• Communicated, maintained and developed client relationships.
• Managed supplier relationships.
• Ensured excellent customer service and quality delivery.
• Supervised and lead teams.
• Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
• Achieved maximum performance across safety, maintenance and production metrics.

• Supported and provided superior service via phones and e-mails.
• Understood the impact of attitude in handling calls professionally and effectively.
• Dealt with job stress, angry callers, as well as upset customers.
• Collaborated well with other customer agents to deliver consistent service across various platforms.
• Acted as first point of contact for customer issues and queries.
• Delivered consistently excellent customer service to guarantee positive company experiences.
• Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
• Offered detailed advice on product and service benefits.
• Followed up on unresolved customer issues to research and correct problems.
• Helped new staff acclimate to customer service team and mentored on strategies for success.

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Assisted customers with varying questions using product knowledge and service expertise.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.