Hussein Mohamed
Summary
Smooth and professional senior Executive Secretary with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Executive Secretary
Ras Al Khaimah Police Head Quarter
Ras Al-Khaimah, United Arab Emirates
05.2008 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Handled high-priority projects with tight deadlines under minimal supervision while delivering quality results.
- Supported decision-making processes with well-researched reports on industry trends or competitor analysis.
- Strengthened communication channels for the executive team through effective management of schedules and correspondence.
- Increased organizational effectiveness by developing comprehensive databases for easy reference to critical information.
- Assisted in onboarding new staff members by providing orientation training and guidance on company procedures and policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Oversaw budget tracking and expense reporting, maintaining financial accuracy throughout the fiscal year.
- Elevated customer satisfaction rates by addressing inquiries promptly and professionally.
- Managed complex calendars, effectively prioritizing appointments and rearranging as necessary for optimal productivity.
Food and Beverage Supervisor
Kuwait Food Company ( Americana )
Dubai, United Arab Emirates
05.2007 - 05.2008
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Consistently met or exceeded sales targets through effective team leadership and motivation tactics.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Served consistent portions following recipes and control standards.
Telephone Operator
Green Beach North Coast Village
Marsa Matrouh , Egypt
07.2006 - 12.2006
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Bachelor in Hotel And Tourism Management - Touristic Guidance
Faculty of Hotel And Tourism Management
Cairo, Egypt06.2006
Skills
- Performance Evaluation and Feedback
- Strong Organizational Abilities
- High-level confidentiality
- Adaptable to change
- Team Building and Motivation
- Expert Time Management
- Effective problem solving
- Accurate record keeping
- Meticulous attention to detail
- Reliable Task Delegation
- Skilled Presentation Preparation
Certification
- [Basic Business Skill Acquisition] [Future Generation Foundation , Cairo, Egypt ] [December 2006].
- [General English Skills ] [AMIDEAST, Cairo, Egypt ] [December 2006].
- [ Touristic Guidance Skills ] [Tehe Egyptian General Tourist Guide Syndicate, Cairo, Egypt ] [ May 2007 ].
- [Customer Service Representative Training] [Police Training Center, Ras Alkhaima, UAE ] [ June 2013 ].
- [First Aid Skills ] [ Dubai Corporation for Ambulance Services, Dubai ] [ May 2016 ].
- [Developing Creativity and Innovation Skills ] [ Police Training Center, Ras Alkhaima, UAE ] [ August 2017 ].
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Senior Executive Secretary
Ras Al Khaimah Police Head Quarter
05.2008 - Current
Food and Beverage Supervisor
Kuwait Food Company ( Americana )
05.2007 - 05.2008
Telephone Operator
Green Beach North Coast Village
07.2006 - 12.2006
Bachelor in Hotel And Tourism Management - Touristic Guidance
Faculty of Hotel And Tourism Management