HUSSEIN WALIGGO
Abu Dhabi
Summary
Dedicated and reliable professional known for strong leadership and effective communication with teams, corporate management, and clients. Client-focused approach prioritizes exceptional customer service while ensuring compliance with industry standards. Ability to foster collaborative environments that enhance productivity and drive project success. Committed to maintaining high-quality standards and continuous improvement in all work aspects.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Soft-Service Inspector
ALDAR ESTATES (ASTECO) IAS
UAE
08.2023 - Current
- Managing / monitoring the daily TFM services activities
- Ensuring All staff are using the right equipment for each task; the product and equipment are used as per the instruction manual.
- Ensure the hard / soft services team are well presented in smart clean uniform all the time also ensure all staff are following grooming standard, personal hygiene, and PPE procedures.
- Verify and monitor the consumables items and ensure enough consumables are secured in place.
- Ensure cleaning equipment is tested according to scheduled and cleaning consumables are delivered as approved.
- Ensure the services are delivered in accordance with agreed SLAs.
- Coordination and developing a daily observation report to the line manager
- Ensure the parodic cleaning activities are conducted as scheduled.
- Ensure the QHSE standards are considered, and safety measures are implemented.
- Company Projects: Aldar Offices, Awqaf Mosque Projects
- Developed detailed reports outlining inspection findings, recommendations for improvements, and necessary repairs.
Senior Soft-Service/Site Supervisor
CityWay Facilities Management LLC
Abu Dhabi, UAE
06.2022 - 08.2023
- Screening housekeeping applicants and recommending promotions, transfers and dismissals.
- Supervises crews in multiple locations for completion of daily task lists as described/outlined in the job description.
- Ensure cleaning specifications are strictly followed, reporting any deficiencies to management verbally or through section evaluation forms.
- Consistently communicates with the line manager regarding re-stocking, replacements or repairs of equipment, customer interactions and procedural changes to ensure the best services.
- Company Projects: Abu Dhabi- UAE
- Developed training programs focused on best practices in facility management procedures.
Soft-Service Supervisor
Ejadah Asset Management Group (IDAMA FM)
05.2019 - 05.2022
- Develop and lead a positive, professional and strong team with aligned focus on Client experience and Quality of service.
- Respond to all client requests and concerns in a timely and empathetic manner.
- Provide the Soft Service manager and Executives with regular updates and statistical reports in a timely manner to ensure efficiency day-to-day operations.
- Consistently completes inspection sheets/ Checklists to ensure consistent high-quality service.
- To ensure the cleanliness of quality standard is performed by the team.
- Company Project: Jumeirah Beach Residence
Soft-Service Supervisor
Bloom facilities Management LLC (Bloom)
02.2018 - 04.2019
- To monitor the standard of work of the cleaning operatives using daily and weekly cleaning audits and check that all scheduled tasks are completed.
- To maintain pleasant and satisfactory Client relations, to deal with customer complaints immediately, reporting serious complaints to the line manager.
- To report all accidents/ incidents and potential hazards to the line manager and ensure appropriate records are made.
- To ensure that all equipment and storage cupboards are kept clean, and equipment and materials are locked away when not in use and to control the issuing and usage of cleaning chemicals and materials.
- To keep daily staff attendance records and maintain signing in books, managing sickness and annual leave in line with project needs.
- Company Project: Bloom Garden Villas
Teamleader – High Level Façade Cleaning
Al waha international cleaning services
03.2014 - 12.2017
- Perform regular cleaning of all outside window surfaces.
- Manage cleaning of all glass with the help of sponge and glass cleaning fluid.
- Ensure optimal levels of security when working outside and working with hooks.
- Perform cleaning jobs at various hard-to-reach places such as building top floors.
- Responsible for guiding a group of employees as they complete a project.
- Responsible for developing and implementing a timeline for the team to use to reach its end goal by delegating tasks to the team members.
Education
High Diploma - Education
Kyambogo University Kampala
01.2010
Advanced Level Certificate - undefined
St John's Senior Secondary
01.2007
Skills
- Proficient in fast-paced environments
- Fundamental fire-fighting techniques
- Effective verbal and written communication
- Commitment to policy enforcement
- BICSc certified in cleaning standards
- Quality assurance expertise
- Client-oriented approach
- Training and mentoring
- Cross-functional teamwork
- Safety compliance oversight
- Computer-aided facility management
- Strategic decision making
- Commitment to performance excellence
- Team leadership
- Meticulous observation
Certification
- WORKING AT HEIGHT: SAFETY IN THE ASSEMBLY AND USE OF SCAFFOLDS: ACCREDITED BY The knights of safety (2022-10-21)
- CERTIFICATE IN COSHH AWARENESS: Accredited by The Knights of Safety (2022-10-21)
- BASIC FIRE FIGHTING CERTIFIED. (FIRE WARDEN) Save Fast Fire and Safety training LLC DUBAI
- CPR/AED/FIRST AIDER CERTIFIED. (FIRST AIDER) Save Fast Fire and Safety training LLC DUBAI
- British Institute of Cleaning Science (BICSc) Since - 2018 BICSc Certificate in Base Skills and Additional Skills.
LANGUAGE
English – Fluent
Timeline
Soft-Service Inspector
ALDAR ESTATES (ASTECO) IAS
08.2023 - Current
Senior Soft-Service/Site Supervisor
CityWay Facilities Management LLC
06.2022 - 08.2023
Soft-Service Supervisor
Ejadah Asset Management Group (IDAMA FM)
05.2019 - 05.2022
Soft-Service Supervisor
Bloom facilities Management LLC (Bloom)
02.2018 - 04.2019
Teamleader – High Level Façade Cleaning
Al waha international cleaning services
03.2014 - 12.2017
Advanced Level Certificate - undefined
St John's Senior Secondary
High Diploma - Education
Kyambogo University Kampala