Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HUSSIEN ABDALLH MUTHANNA

Dubai,UAE

Summary

A highly motivated and customer-focused professional with extensive experience in providing exceptional service and support to clients. Adept at managing inquiries, resolving complaints, and ensuring customer satisfaction across various platforms. Skilled in communication, problem-solving, and handling diverse customer needs, while maintaining a positive and professional demeanor. Proven ability to work collaboratively within teams, streamline processes, and enhance the overall customer experience. Committed to upholding organizational values and delivering high-quality service in fast-paced environments.

Overview

14
14
years of professional experience
1
1
year of post-secondary education

Work History

Customer service executive

Dubai charity Association
Dubai , United Arab
01.2024 - Current
  • Handling Inquiries: Responding to inquiries from donors, beneficiaries, and the general public about the charity’s services, programs, and initiatives.
  • Providing Information: Offering detailed information about the organization’s projects, donation processes, and volunteer opportunities.
  • Donation Processing: Assisting donors with their contributions, ensuring that donations are processed efficiently and accurately, both in-person and online.
  • Support for Beneficiaries: Helping beneficiaries with the application process for financial aid or assistance, providing guidance and necessary forms.
  • Customer Communication: Maintaining effective communication with supporters and stakeholders, addressing concerns, aensuring satisfaction with the services provided.
  • Record Keeping: Maintaining accurate records of all customer interactions, donations, and service requests to ensure smooth operations.
  • Problem Solving: Addressing and resolving customer complaints or issues in a timely and

Treasurer

Union Coopertaive socitey
Dubai , UAE
12.2022 - 12.2023
  • Supplied funding bodies with appropriate account documentation, securing future investment.
  • Oversaw receipt and banking information to protect company funds.
  • Oversaw audits to collate accurate data and recommend constructive improvements.
  • Delivered financial reports within strict deadlines to enable progress and performance monitoring.
  • Secured new clients and supported B2B business development.
  • Created and maintained displays and signs.
  • Completed customer orders with speed and accuracy.
  • Consistently arrived at work on time and ready to start immediately.
  • Increased customer satisfaction by resolving issues.

Checking clerk

Union Co-Operative Society (U.CS)
Dubai, UAE
10.2020 - 11.2022
  • Obtain Dispatch Report from the Data Entry and verify the availability of the listed documents
  • Check and verify the purchase invoices in order to confirm the item, price, packing, quantity..
  • Are matching with the Goods Receipt Vouchers
  • Check the invoices cancelled by the storekeeper, LPO copy void by the date entry, cost price accurately
  • Check the retum vouchers to suppliers (PRV)
  • Check the issue orders from the branches and issue voucher generated from the warehouse of the branches
  • Do Auto Voucher Match process
  • Forward the invoices with receipt voucher and return vouchers as per daily dispatch voucher to the accounts department at Head Office
  • Submit the document to the data entry operator

Price Administrator

Union Co-Operative Society (U.CS)
Dubai, UAE
07.2011 - 09.2020
  • Changing All Revised Prices both in the Boards and shelves levels
  • Sending All Stock Position To Head Office
  • Make it sure that All Promotion Items are available in our showroom before our promotion starts
  • Make It Sure that All Promotions Prices Are Updated and Running in our System to avoid customer complains
  • Confirming and checking the products with full details
  • Informing and corresponding with the suppliers for renewed prices of particular promotion and reacting accordingly

Education

HIGHER SECONDARY SCHOOL - GENARAL

Al Yemen Al Saeed School
Yemen

DIPLOMA IN ENGLISH - english

AL QABBAS INSTITUTE
Yemen
01.2010 - 12.2010

Skills

  • Graphic Design
  • Microsoft Office
  • Windows
  • Corel Draw
  • English typing
  • Arabic typing

Languages

English
Advanced
C1
Urdu
Elementary
A2

Timeline

Customer service executive

Dubai charity Association
01.2024 - Current

Treasurer

Union Coopertaive socitey
12.2022 - 12.2023

Checking clerk

Union Co-Operative Society (U.CS)
10.2020 - 11.2022

Price Administrator

Union Co-Operative Society (U.CS)
07.2011 - 09.2020

DIPLOMA IN ENGLISH - english

AL QABBAS INSTITUTE
01.2010 - 12.2010

HIGHER SECONDARY SCHOOL - GENARAL

Al Yemen Al Saeed School

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HUSSIEN ABDALLH MUTHANNA